Birkenhead Town Centre hotel

I stayed at the Birkenhead Premier Inn last year and the room flooded as the drain in the bathroom was blocked. The room also looked like a fight had taken place before I arrived, with dirty and damaged walls and furniture. It ruined my trip and I received a full refund afterwards and was assured things would be fixed. This year I stayed 8th August 2025 for 2 nights. The day before my stay, Stacey from the hotel called to ask if I really required an accessible room, as they had one less available due to a flood. I asked if it was room 314, as I knew that was prone to flooding due to a repeatedly blocked drain and it flooded when I stayed last year. I was advised there was no problem with 314, it was the one above that had flooded. I then expressed my requirement for an accessible bathroom. The next day at check in I was told my room was 314. I was very disappointed to get the same room as last year due to all the problems I had had, particularly as this year it was £241 for 2 nights which is a steep increase on last year. I asked if I could have a different room, but I was told the hotel was full and no other rooms were available, and was assured all the issues I had last year and been fixed now. I went to the room with my friend. Myself and my friend instantly noticed the room smelled quite strongly of a gym. Very damp. But I knew I couldn't change as I had just been told there were no other rooms. I noticed the new bathroom door, which means I can now open and shut the bathroom door, which I couldn’t move last year. I also noticed the clean bedding, last year it was very dirty. Also the hole in the wall has been filled and painted over. All improvements since last year. I was hoping it would be OK in 314, although it smelled very bad. I had extremely interrupted sleep through coughing, due to the horrible smell. I woke up feeling awful and had to take my inhaler more frequently than normal. Next day the drain in the shower was completely blocked. I noticed that none of the water was draining away. The shower curtain kept it contained as it draped along the floor but as soon as I moved the curtain the deluge released and headed towards the door leading to the bedroom. As reported last year, the floor tips the wrong way, away from the drain, not towards, so water is not contained to the shower. In seconds the carpet in the bedroom was soaked. I got dressed and called reception. The same lady as last year came and we recognised each other. She noticed the drain hadn't been cleaned and was blocked again. I cannot fault the quick response and the helpfulness. I was told by front desk i could speak to the manager but was told there was probably no point as there was nothing they could do as the hotel was full. Waiting to speak to the manager would make me even later for the event I'd come especially for and was already late for, due to the poor sleep and flood. I was feeling unwell with a cough and I was having to take extra asthma medication. I had no other option as I am disabled, it was impossible to find anywhere else with an accessible room available. I had 2 nights of interrupted sleep and I had missed several hours of paid for activities again, 2nd year in a row. After the many towels were put down to soak up the flood, I tried to kick them out to the hallway and in doing so, lost my balance and found myself locked out, without a key, without walking aids and having to go to front desk to queue up to get a new key to get back into my room. I spoke to Stacey there, the same person I had spoken to on the phone the night before. This was now the 4th interaction I’d had with staff specifically about the problems with the room and would have another before leaving. So despite repeated flooding and assurances from Premier Inn last year that it would be fixed, they lied and never fixed the problem. The warped door last year was caused by repeated floodings prior to my stay, due to a blocked drain. Yet this is only cleaned once it floods for a disabled customer, regular maintenance would have prevented the floods, the damp, and the warped door. Replacing the door is just a cosmetic fix, it doesn't fix the damp, the sloping floor or the flooding. I feel very let down by Premier Inn. This was entirely preventable. My only fault was believing them when they said they were going to fix this. They need to take this room out of service till they find a way to prevent this actually from happening again, replace the carpet and remove any damp and mould in the room, in the floor and walls of the bathroom and bedroom. Apart from causing great stress and physical pain to disabled people, they are endangering their health and lives by making them sleep in damp conditions. Disabled people often have other health conditions and making them sleep here is unacceptable. I believe the room is currently a health hazard and is particularly dangerous for disabled and vulnerable people who have compromised immune systems. They told me they would fix this but they have literally just painted over the problem and replaced a door. I again applied for a refund under the Good Night Guarantee again and was awarded a smaller amount as a goodwill gesture, as it wasn’t accepted that I’d had disrupted sleep. This is despite not sleeping either night due to the mould and damp making me cough all night, and being lied to about the problems being fixed and tricked into staying there again. The conditions in the room meant I was unwell and had to take extra medication for my breathing for several months. Premier Inn have made me very ill. I again complained and asked for the full amount and this again was declined, as they decided I hadn’t had a disrupted sleep, despite having disrupted sleep! What’s the point of the guarantee if you can just be accused of lying and then declined? I eventually got through to someone who could help on the phone, it was a long call, but he escalated it on the phone and put me on hold once or twice to speak to other parties. It turned out the reason for my refund request being declined is that when Guest Relations contacted the hotel to find out more they said I NEVER MADE ANY COMPLAINT DURING MY STAY. This is an outright lie. I expressed concern and visited front desk 4 times to complain and ask for help, plus the housekeeping visit to my room to clean the drain and use extra towels to soak up water. I finally got my full refund. If you are disabled, stay here at your own risk. If you are vulnerable you are likely to leave seriously ill as I was for weeks, due to damp and mould. I reported this last year and they did nothing. They painted over the cracks and dirt but didn’t replace any carpets or flooring. The accessible bathrooms are designed so badly that water flows towards the bedroom carpet and not towards the drain. They do not maintain the drains and will only unblock when it floods and it’s too late. If you complain afterwards they will just lie about it so you have to fight to get your refund. Premier Inn have repeatedly shown me they don’t care about disabled people, and it’s about time disabled people started listening to them.

Avoid this hotel room freezing cold plaster hanging off ceiling in shower booked taxis at reception,they said be 5 minutes after 25 minutes never showed up Staff totally clueless I’d say stay anywhere else worst premier inn I’ve ever stayed in They state a good night sleep is guaranteed definitely not in this hotel warmer sleeping outside

easy enough experience. Premier inn in birkenhead is easy to find, easy to park and the lady on reception Stacy was very helpful, friendly and gave lots of good advice. breakfast was nice, all staff very helpful and the room was a typical Premier inn room, comfy bed, good size and great pillows.

Sharon truly made our stay at Premier Inn Birkenhead a wonderful experience. From the moment we arrived, she was incredibly welcoming, kind and attentive. Her professionalism and warm nature made us feel genuinely cared for, and nothing was ever too much trouble. It’s rare to come across someone who goes above and beyond so naturally, and Sharon is a real credit to the hotel. She brought such a positive energy and made our stay feel extra comfortable and pleasant. Thank you, Sharon, for your exceptional service – you’re amazing!

Great location with paid for parking. A short walk from Hamilton Square station - turn right out of the station, walk straight ahead for about 5-7 mins and you're at the hotel. Great welcome from reception, efficient check-in. Stacey is legend! The restaurant team at dinner and breakfast are brilliant. Good restaurant menu for lunch/dinner. Breakfast has lots of options to choose from. The room was lovely and clean. Good shower (over bath) and super comfy pillows!