Lincoln City Centre hotel

We arrived very late in the evening and were extremely tired. My husband suffers from five slipped discs, and I was only wearing high heels, so leaving the room to locate a member of staff during the night alone was not a reasonable option. Upon entering the room, we were met with a strong and unpleasant drainage smell with no form of ventilation in the room. The carpet near the bathroom was heavily stained (appearing to be faeces or blood) and left soaking wet, suggesting it had been inadequately cleaned. The bed sheets were also damp. These conditions were not only unacceptable but raise clear concerns regarding basic hygiene and health and safety standards. As a paying guest, I have a reasonable expectation under consumer law that the accommodation provided is of satisfactory quality, safe, and fit for purpose. A room presenting potential biohazard contamination, damp conditions, and poor sanitation does not meet these standards and should not have been allocated to any guest. We reported the matter to staff the following morning and provided photographic evidence. Multiple team members expressed surprise that the room had not been taken out of service, which further supports that the condition fell below acceptable operational and housekeeping standards. We were also told we could help ourselves to two black coffees and a small bowl of cereal at no charge, which indicates that staff acknowledged there was an issue with our stay. Given the above, it is unreasonable to suggest that the lack of a complaint during the night removes responsibility from the hotel. The duty to provide a clean, safe, and habitable room exists prior to guest arrival and is not contingent on a complaint being raised. I do not believe the decision to refuse any refund or goodwill gesture is appropriate.

My wife and I have just returned from a short stay here Everything was perfect and we would certainly stay here again. A shout out to Billy, on reception, who was fantastic. I had made a mix-up with the booking but Billy sorted everything out. Later we had problems with the Ultimate WiFi password as well as the TV remote. Again, Billy fixed both problems. He seemed a genuine person and was keen to help. He is a real credit to the Premier Inn brand

Hotel gone downhill since previous stay in Aug 25. Poor service, poor food. Food wise, not value for money. I had paid for early check-in (11am). I used app at check-in machine but it said I could not check until 3pm. No staff around to help. Eventually found someone in the bar who had to get someone to help. I waited about 20 minutes to get sorted. My wife's food at evening meal was served cold so we sent it back. Next morning I had a message on app or email, to check-out using the app. There is no facility on the app do that.

The main part of this review is to make a point about how disgusting the main toilets are. In all of the Premier Inns I have stayed I have never seen such disgusting urinals at the breakfast area/restaurant. I was thinking of taking a photo but it was that gross. I even mentioned it to a member of staff. When I returned to the Premier Inn a few hours later, it was still in the same state. These urinals hadn't been cleaned in DAYS. There was dust on them, not to mention everything else attached. How dare you charge what you charge and leave toilets in this state !!! To complete this review I will make some further points. that the room was clean, as expected, although the room smelt of cigarette smoke. That the woman at breakfast was running around like a blue arsed fly on her own trying to do everything and stay composed. How about employing some more staff Whitbread? And maybe get some friendly staff on the front desk, we can't all use the self sign in due to age/impairment/disability, so when we do call someone to help check in, it would be nice if they 'pretended' to be courteous instead of being miserable and annoyed that someone called them from their tea and biscuits or whatever else they were doing. It certainly wasn't cleaning toilets.

Great location for a weekend in Lincoln. Definitely one of the best Premier Inns I've stayed in. Parking is in NCP right next to the hotel which cost us £20.80 for 3 days.