Lincoln (Canwick) hotel

Stayed at lots of Premier Inns previously. Room and hotel as expected. Friendly staff. Temp controls in the room were not working. Breakfast booked in advance and unfortunately was the worst experience we have had in many years of using Premier inn. Only 2 staff working so was impossible for them to keep everything replenished. Had to wait 25mins to be seated and then waited for everything....clean cups, plates, hot food, juice and milk. They had no jam or croissants. Very poor.

Firstly I couldn't fault the staff - very helpful and friendly. Car parking can get short on busy days so arriving early is a must. The hotel has been extended multiple times from its original construction we stayed in room 11 for our first stay (original building) and room 28 for our second (c. 2007/8 extension) Our first stay was fine, no complaints, but our second really pushes home the need for Whitbread to update & refurbish this tired part of the building. It's very dated, with just one plug by the bed (city centre Prem. Inn has a plug with USB ports either side of the bed) the metal bath in the bathroom is showing signs of rust, the bath sealant is curling back and the general lighting in the room could be improved but one big positive that made us come back to Canwick over the City Centre Prem. Inn was the fact you can open the windows (albeit just a little bit) rather than just relying on air conditioning alone. The food is ok but expensive, avoid upgrades. The drinks are unlimited refills but you need to request the refill - you're best off going to the bar directly rather than wait for table service

Lincoln Canwick hotel. Room 30 Worn out room, lots of loose bits and pieces. Toilet did not flush properly Freezing cold ... and filthy fan heater so did not dare use (too many diseases in there). Bed initially felt as cold as though no-one had used it for months. After a while in bed it began to feel damp as well Got home next day - wife immediately smelled the robe - "this stinks of damp" This is not a matter of a "cold night" - it is clearly a serious error that appears to have been tried to cover up with a pungent smell of mens' deodorant prior to my arrival. YUK!

Enjoyable stay. Lovely staff very friendly & helpful. Good wet room & spacious room, easy access. Very warm clean & comfortable. Food very good plenty of choice. Easy check in.

Excellent location with free parking. Comfortable bed and loved the extra pillows. We used the on-site Beefeater for limitless breakfast, highly recommend.