Grantham hotel

Poor hospitality wost place Do not go to this hotel as it is overpriced and they breach their contract of the good night sleep guarantee. Everything meal. We didn't pre book, but we went to eat at the restaurant where 15 people eating. The rest of restaurant was empty. We asked for a table of four and were told they may not be able to get us in. The problems started from there. Eventually they allowed us to eat ( great hospitality) not. The portion size left us all hungry. Portion size was more like a child's portion. Later I tried to get some sleep, but my room was above the main entrance automated door going all ngt. When complaining that I had no sleep. I was told hotel was full and given a email address to complain to. I was also told by reception that this was the last room they leave to book out. ( which means they know they have a problem with this room. We were told by reception breakfast was cooked and continental.. Cooked was very greasey parts of it cold. Continental was cakes and compot, no meats cheese. I sent my complaint of. I had no reply, so my wife phoned. Only to be told we had done everything wrong and there is no refund. I will never stay or recommend a Premier in again. And would advise others to find cheaper accommodation with hospitality. And better service.

I have been a regular here every week, since before Christmas. I love the friendly welcoming staff all know me by first name, making me not so sad to be away from home. Clean comfortable room and bed. Food pretty good too, especially since changed to thyme menu. On this visit I received a loved gift in my room.

Excellent again, staff are lovely, food was great, room excellent thank you. Highly recommended. Can’t fault the overall value.

Stop over, but a clean and great value premier inn. A special shout out to Colin in reception with the soft voice

Room usual standard we were very happy to have a free standing shower and not over the bath, this makes it much easier as we are not as fit as we were, and my husband did slip once on the polished bath surface, the staff were very helpful and friendly. It is disappointing that the adjoining pub/restaurant now has restricted hours and is not open to the public, this results in a lack of atmosphere, one of the reasons we always choose PI, we might as well go to a Travel Lodge now which are usually cheaper.