Boston hotel

Horrible experience. On check in the receptionist was short-tempered and made me feel like i was an inconvenience. She raced through the check-in process and when asked a question, her tone was very dismissive, which wasn't a good start. Then upon arrival at my room, i didn't notice at the time but it wasn't a 'Premier Inn' room, and it certainly wasnt what is shown the images. No Premier Inn branded bedding, or curtains. The room looked like a cheap guest house. The bedroom and bathroom are in need of a refurb as they looked very dated and worn. Dinner at the brewers Fayre was awful, it took forever waiting to be seated as they were understaffed and then when i was the table was dirty and sticky. The food didn't improve things, the chicken tenders were good but there was no salad or garnish so just a sea of beige. The fish and chips arrived and there was a smell of silage. I dont think it was from the meal it could have been the carpet, or the table next to me biut that didn't make for an enjoyable meal. The fish had been cooked before, then re-heated as the batter was all soggy and not crispy as if it had been freshly cooked. The chips had and the garden peas were all overcooked and mushy which was annoying as i opted for garden peas and not mushy peas. Terrible nights sleep as the mattress and pillows were really uncomfortable, then 5am im woken to banging and crashing followed by revving engines. i looked out my bedroom window and see two vans being loaded up with overnight bags and guys in hi-vis jackets chatting loudly to each other. So that was me awake.. cheers... Breakfast was good, and the staff were really friendly and attentive so at least that helped improve my day before the long drive home. On checkout the receptionist asked if everything had been ok with my stay and i told her it wasn't, as i'd had an awful nights sleep and got woken up at 5am by two vans revving their engines and banging and crashing out the front of the hotel and she replied " Oh there's nothing i can do about that" as she got up disappeared out the back.... So would i stay here again, maybe. If you refurb the hotel and Brewers Fayre and sack the management as they are seriously neglecting things here. This is the worst Premier Inn i have ever stayed in. With Premier Inn, you are led to believe that things are uniform, with premium bedding, premium bathrooms and a premium stay. I chose this site rather than cheaper independent hotels for just that and i feel really let down. The reception team are a joke, what i want to say to them is "If you don't like the job, leave... and go get one you enjoy as this clearly isn't the job for you and you're making it known to the customers"

The best hotel and their breakfast is stunning. Looks clean and with the best standards . One of the best feature is that there is a pub near by

5/5, I recommend staying at this hotel, lovely staff and the room was clean. The location is also ok, a 3 min drive to town centre. The price was great, we will definitely be back next time! :)

We like Premier Inns, we have stayed in several and some are great, some not so great. Boston is in the "Great" category! We always read reviews and were somewhat troubled by previous visitors opinions of the hotel. However, we found almost everything was spot on. The hotel is well situated, easy to find and the car park spacious if a little haphazard. The welcome was warm and friendly as were all the staff throughout our stay. The room a delight and spotlessly clean as was the bathroom. Yes, the carpet on the stairs could do with a clean, but everything else was in good order! The Beefeater for breakfast was busy, but the food delicious! Thank you Premier!

Booked a room on the day, as mum is in a hospice. Turned up.and spent half an hour trying to book in, the receptionist went off to try to find a room and we ended up with non. I had a child with me and bed for the night. The staff were unable to give me a refund and I was told a manager would call me the next day. We were left with nowhere to go, the phone call never came and at the hardest time in life I had to chase the money. Multiple calls to the hotel and a 40 minute call to the help line to get the money back. No sorry or compensation for the petrol used to get to the hotel. SHOCKING!