Melton Mowbray hotel

I hardly know where to start. Every member of staff went out of their way to ensure that we had everything we needed and that all went smoothly. I was staying in the hotel under sad circumstances. It was the night before my cousin's funeral. My first dealings were with Nicola over the phone. I had booked for the night of the funeral and needed to change the booking to the night before. Nicola could not have been more helpful and sorted everything out effortlessly. On arrival I was welcomed by Rhian. It was late as I had been out locally with my family for a pre funeral dinner and get together. I was desperate to eat some fruit. Rhian sorted it with no bother. She could not have been lovelier. On getting into my room I found a message from Rhian accompanied by a box of fudge and an origami star ... beautifully made. The message passed on sympathy for my reason for staying. Jodie was on next and, very late that night, found me and iron and ironing board and carried it up to my room. I was not expecting to sleep well before such an emotional day, and also knowing I would be reading at the service. But I had the best night's sleep I have had in ages, and woke up completely refreshed. I cannot recommend their beds enough. Anyone with insomnia would do well to spend a few nights at a Premier. Melton Mowbray go over and above ... epitomise the meaning of 'going the extra mile'. Thank you everyone for your sensitivity and kindness during our stay. Absolutely amazing staff. I highly recommend.

I thought this was one of the best Premier Inns I have been to and I have been to many, as I regularly stay at Premier Inns as I travel for business across the UK. The Breakfast was the best yet. Fresh Mushrooms and wonderful porridge. Thanks Premier, keep inproving.

I tried to write this review on 09/08 but missed the email asking me to confirm my review. Stayed on 08/08 in room 112. Arrived at about 7:30pm and paid £130. Woke up at 3am to bed bugs all over the bed. Jumped out my skin and left. Nobody on reception to report this to and didn’t really want to hang around any longer after that. I subsequently saw other reviewed reporting bed bugs and felt compelled to warn everybody away from this place. Absolutely awful. It seems as though they are aware of this but still happy to take your money. No idea how to go about getting my money back.

Can't give 0 stars so had to give 1, this place has completely put me off staying at any premier inns ever again! Where do I even start, so shortly after arriving at the hotel we were all about to set off to sleep, when I spotted what I thought was a bug crawling on the sheets that my 6 year old was sleeping on and with further inspection we found it was a bed bug, so we stripped down the beds and found even more!! Crawling all over the pillows and sheets, NEVER in my whole life have I ever seen something so disgusting. This was just the start of my awful experience with this hotel, soon as we found the bed begs my partner went straight to reception to inform them, they were apologetic but went on to confirm that there had been other rooms that have had the bed bugs in them also and there seems to be a infestation now. My partner asked to be moved into a different room but all rooms were full, the hotel had no other spare rooms for us. At this point it was 1am in the morning, the lady at the reception said she would find us another hotel to transfer over to because this one was full, after 2 hours of waiting for this with no luck we decided to leave around 3am, and book ourselves another hotel ourselves. We had to drive 40 mins away to the nearest hotel that had rooms available, so we were driving around at 3am with 2 children who have had absolutely no sleep at all. We had to pay for this hotel out of our own pocket after already paying over £130 for the room we had booked originally, that was infested. This experience has caused so much stress and anxiety, and both children have been seriously mentally effected by this experience, the event we had booked on Sunday we had to cancel due to all of us being completely exhausted, my daughter was due to compete at a dance competition that she had spent months practicing for. She was devastated we could no longer go due to our experience at this hotel, by the time we got to the new hotel and got to sleep it was 4am. We drove all the way from west wales and our whole trip was ruined, a whole tank of fuel! Dance competition tickets, so much money lost!! All of our belongings can no longer be used due to risk of contaminating our own home, a dance costume that cost £650 that we took into the hotel room which cannot be washed, also cannot be used now due to the risk. Our car has had to be treated now also to limit the risk of spread. We WILL be taking this further, and I would AVOID this hotel at all costs!!! Full of bed bugs!!

Excellent team, welcoming, clean, well presented as we have come to expect from PInn. Breakfasts cooked to order, superb. Evening meal choice very limited compared to others stays at P Inn hotels.