Leicester North West hotel

Checked in after a long day at work. I was given a disabled access room. I then asked reception if it would be possible to change (thinking ahead, incase a wheelchair user/limited mobility person needed the room) told by receptionist, Laura; "Nah we're fully booked" despite looking online and seeing availability... (having come from a hospitality background, I know this room type is usually allocated due to being a last minute booking. Commenting on the room - at first all looks okay with the bed until you sit on it, and realise it's a zip and link bed i.e. two singles pushed together and zipped up the middle. I went next door for dinner, stood waiting for at least 5 minutes despite there being 3 members of staff bisible. Two of whom were stood near the kitchen doors talking. I asked if I could get a table, but was told by the bar staff/waiter "Just wait!" while he poured another guests drink. Absolutely no problem with what was said, just how it was said. Very blunt! Then when asked if I could get a drink and a table, I was told "take your pick!". Again, fine. Found a table, sat down then waited a further 20 mins, no one has turned up to take an order, so I've asked a team member if I could order anything... Response, "Yeah?!" As of now, I'm highly unimpressed - I'll update as and when it is deemed sensible to do so. However given the poor service received so far, I don't think any positive updates will follow. From my own personal experience in 15 years working in hospitality, training is needed for all staff members.

This was the worse stay that we have ever had at a Premier Inn. The toilet didn't flush - we had to manually fill up the cistern each time to flush it. The bath tap wouldn't turn off. There was only one set of towels for 2 people. The TV remote control was missing. The only positives were that the room was clean and the bed was comfortable. The adjoining restaurant was also poor, evening meal was mediocre and breakfast was inedible, dried out and lukewarm. even the cup of tea was cold!

Hotel is in a quiet place and is in a good location. The room was clean and the staff were very helpful. I enjoyed my stay and was worth the price.

Great locations great staff callem really helpful and friendly always a good chat too Would recommend lovely location

The whole experience was awful room freezing then told had lots of complaints about that room being cold and heating dosnt work and should have been out of order we were not offered another room just a portable heater we had to keep our coats on breakfast was freezing and we had to warm it in a microwave at the end of the restaurant the staff were not helpful just shrugged there shoulders and the place could do with a good clean and revamp carpets worn paint coming off windows it was not a nice experience stayed in much better for a cheaper price