Leicester North West hotel

I’ve stayed at many of premier inn hotels working away and this has to be up there with the best.Celine & the team have gone above & beyond to make me feel very welcome,would highly recommend

I have stayed at this hotel before - but it has gone down hill. I was left very disappointed for a number of reasons. Firstly, check in was from 3pm. We arrived at 3:30 to be told that the room would be ready in 5mins because it’s still being cleaned. We were waiting 20minutes. Secondly, the bathroom stunk. It hit you as soon as you entered the room. Thirdly the noise. It was a hot night in the room so we opened the window, there is a constant fan noise from outside the building - buzzing and never stopping. Closed the window but you can still hear it - woke with a headache. I will not be staying here again

Positives: The hotel is well located in North Leicester with easy access to Leicester city centre and the motorways. The bed was comfortable and the sofa bed was good to relax on during the day. There was a TV which was easy to work. The attached restaurant was open from breakfast until late. Breakfast was good. Not so positives: The shower overflowed onto the bathroom floor, which I reported to staff. I was surprised that neither the hotel nor restaurant had any herbal teas. The grounds could do with a bit of TLC, both in terms of repairing fences, and picking up litter. Overall: It was adequate rather than good.

We have stayed at this Premier Inn quite a few times over the years and had a very positive experience. This time was very different. Our rooms were on the first floor above reception. On each of the two nights we stayed we were kept awake by noisy TVs and people on the ground floor. We had breakfast each morning at the adjoining pub. Not an experience to be recommended. Staff barely visible and those that we did meet, very unwelcoming and unhelpful. The tables were so sticky and very off-putting. The food had obviously been reheated and kept warm for a long time as everything had a skin on it, the worst being the scrambled and fried eggs. I inadvertently left a charger in my room. I rang the hotel several times but no-one answered. I contacted customer service who did refund me the cost of 2 of the 6 breakfasts as a 'goodwill gesture' and said she would email the manager to get them to call me to return my charger. 2 weeks later I am still awaiting that call. Very disappointing.

The rooms were large and spacious, the showers were excellent, my only issue is that the room I was in was very hot. I had booked 2 rooms, the other room was comfortable. The room I was in was very hot overnight, the fan helped a little but it was an uncomfortable night. Probably due to the position of the room.