Hinckley hotel

My recent stay at the Premier Inn Hinckley offered a mixed experience. On the positive side, the bed was impeccably clean and remarkably comfortable, providing a great night's sleep. The towels in the bathroom were also fresh and of good quality. However, the room itself was unfortunately in significant need of attention. It was clear that a deep clean and a fresh coat of paint are long overdue. The walls were noticeably stained, and the carpet had a distinct grubby appearance. In the bathroom, the venting was heavily clogged with dust, and there were unwelcome marks in the toilet (and two hairs) and around the sink. Furthermore, the bedside arrangements were somewhat makeshift; I had one standard bedside table and another footstool attempting to serve the same purpose, with its laminate peeling off. While the fundamental comfort of the bed and cleanliness of the linens met Premier Inn's usual standards, the overall tired state of the room detracted from the experience. With some investment in a thorough clean and refurbishment, this Premier Inn could significantly improve its offering.

Looks nothing like the picture. Litter across the car park and hedges and every window frame sun bleached. In need of an internal and external facelift. We booked a family room and got a generous sized 3 bed room. Perfect for the kids. Except the fold up bed placed beneath the curtains for our little one to just pull on? Seems a bit odd. After a little shuffle around, we found a configuration that worked. In doing so, found the corner of the room, behind the sofa bed, to be covered in black mold - same around the window frame. Culprit is likely the lack of ventilation as the window barely opened and the extractor fan in the bathroom didn’t work. Air con control panel is just wall furniture as affects nothing. Bathroom looks like has had a recent refit with the new style tiling on the walls but the floor and bath fittings really showing their age. Carpet in the bedroom was grubby and unclean - as was under the bed. What concerned me most of all was the missing tag on the packet containing additional pillows (as they had been taken from the main bed to furnish the other 2 beds) was not tagged closed so no evidence that they were clean. When taken down to reception and mentioned all the issues - told they had no further family rooms, the maintenance person would look at the extractor fan and that they don’t tag the pillow cases any more (having stayed in 2 Premier Inns in the last 2 weeks, I know this not to be true!). However, it was late and I was beyond arguing. Suffice to say, we made do and left early the next morning.

My partner and I spent a weekend towards the end of May at the hotel, which is pleasantly situated by the Ashby Canal, yet is otherwise is not in the most attractive of locations. The accommodation (room 101) was generally up to Premier Inn's better standard except for only a single bath and hand towel being provided and necessitating a request for extra towels. Also, three wall lights didn't work and as well as the towels, we had to obtain milk as none had been provided in the room. My two-star rating mainly relates, though, to the adjacent Brewers Fayre restaurant we were somewhat obliged to use for breakfast and evening meals. It wasn't very good. For instance, my partner elected to have the 'continental breakfast'. It really doesn't live up to its name, with 'factory' sliced bread, soggy croissants and subpar coffee from a machine. The cooked breakfast I had was more acceptable, except for the aforementioned bread and coffee. On our departure, we skipped the Brewers Fayre breakfast and took an early break at a motorway service point instead. The food at our evening meals left much to be desired, except on an evening when we had steaks. One evening, we dined early, which coincided with a significant number of families using the restaurant. We then discovered the restaurant has a children's play area , or more realistically, a licenced crèche. The noise from the area was hardly conducive to a relaxing evening meal. And finally, both at one breakfast time and an evening meal, we were informed the place was almost fully booked and were given no choice were to sit, only to subsequently find many (preferable) tables were empty throughout our meal. We vowed we wouldn't let that happen a third time, but the vow is academic: we won't be going back again. Indeed, we need to return to the same area of Leicestershire late August but have cancelled our relevant booking with Hinckley Premier Inn.

Stayed 2 nights as son was racing at Mallory Park. We always book a Premier Inn when travelling around the country, usually it’s a great nights sleep, conveniently located and have a restaurant next door serving good food. First room given, 21, had no working light in bathroom, door handle was broken, ceiling was peeling paint onto bed, table was wonky and just generally not acceptable! Was relocated to room 45- that was better but the wi-fi didn’t work. The other room the other members of our family had 34, looked fine. However, through the 2 nights the noise above was unacceptable, found out it was a family room above. Reception staff told us next time to ask for a ‘quiet’ room… why should you have to request something which should come as standard?! The Brewers Fayre restaurant was incredibly busy both nights we ate there. Not enough staff working. Waiting times for ordering food and drinks were long. There were at least 5 dishes on the menu which were unavailable. Would not recommend this hotel or stay here again.

Booked a twin room for me and my son. Arrived at our expected time which was late in the evening. Not a twin room. Not in the mood to complain as later at night but then found out only one set of towels. Really disappointed. I’d class this as basic accommodation but definitely not basic pricing. Will not be back. Did complain but nothing back. Definitely will not be using any Premier Inn going forward. Had a lovely stay the next week at the Holiday Inn Express though.