East Midlands Airport hotel

What a fantastic hotel , have stayed in many premier inns but this hotel was by far the best so far. On arrival we were met by Martin and Lucas , fantastic customer service. Cheerful and polite and so attentive. Our room for the evening , was clean and very comfortable. Booked an evening meal , food was lovely and the restaurant staff were fantastic. Again attentive and efficient, couldn’t do enough for us. Will definitely be back .

This review will be a complete review of two stays from the beginning and middle of July. We stayed before our outbound flight to go on holiday and after our inbound flight home. We are regular Premier Inn guests. This was our first time staying in a newer style “Next Evolution” PI and we was impressed by the newer decor, cleanliness and design. I emailed the hotel prior to our stay and requested rooms close to our friends and at the end of a corridor and this is exactly what we got on both stays. We was allocated, a huge standard room on our first stay which we gasped at when we opened the door! We was so chuffed! However, this was short lived as the air con failed and couldn’t cool the room sufficiently as the room was so big, and because you couldn’t turn the temperature down below 19°c. We did contact reception who said they would override it to make it cooler but nothing changed, and eventually they moved us across the corridor to another room. This was smaller and a more standard layout of a PI room that we expected. The air con gladly worked properly in this room. We got the exact same room after our holiday too. The new design is nice, however there seems to be a lack of any desk area or places to put things. They have replaced the desk area with a multipurpose table but it isn’t sufficient to put a load of items on. Plus if you wanted to work on a laptop, you could but there is no nearby plug to charge it, as there would be with a desk. The new showers are horrible, I miss having a bath! The new shower heads are such a downgrade from what they previously had, they provide a mist rather than a powerful rain shower. The rest of the bathroom is nice though despite this. I know this is none of the hotel managements fault and they just have to work with what they’re told/given. The food in the restaurant is nice! I had stayed in a PI for two weeks straight prior to this stay, so was familiar with the menu, as they had the same restaurant “Thyme” brand in the hotel I stayed in for work as they did in this one. The service was good too, the staff are very attentive, warm and chatty. Breakfast is cooked to order and not a buffet style offering. Pastries, toast, cereal etc are all self service, just hot food you have to order. Overall both stays were good and I would happily return!

Very surprised at the quality of this hotel. I use the chain often for business but this hotel was strikingly different. On arrival met by Pamela, with a huge smile and efficient check in, after a long day, this is 5 star very appreciated service. The meal (sirloin) was cooked to perfection, a good steak restaurant quality, and throughout, the service was literally lovely. The team here make the difference for sure. Very impressed. This is the recipe needed for all premier inns! The rooms here are pretty special too (for anybody familiar with the chain). Modern, very clean and stylish. To summarise, I’m wowed this evening. Only hope this is the future experience of the UK premier inns .

Good location, foods good and the staff Annabelle and Reuben were amazing, very attentive and helpful, the food compared to other premier inns I’ve stayed at was very good, and the service was prompt, thank you very much Wayne

I would highly recommend this hotel based on the fantastic service provided by the front of house team and the welcoming atmosphere they have created. I have stayed in many Premier Inns and this is by far the best. Recently, we stayed here for business and were very impressed by the service provided my Martin in the restaurant. Martin provided service with a smile and also gave us great food recommendations.