Ashby De La Zouch hotel

I’ve been staying at Premier Inn Flagstaff, Ashby-de-la-Zouch on and off for the last two or three years, and it always feels welcoming. The hotel is consistently comfortable, clean, and a great place to stay when I’m working in the area. What really makes the difference for me is Fay on reception. She genuinely can’t do enough for me and always goes above and beyond to make sure I’m looked after. Nothing is ever too much trouble, and she always makes me feel welcome when I arrive. Customer service like that is hard to find these days, and it’s one of the main reasons I keep coming back. A big thank you to Fay for always making my stays such a positive experience. Highly recommended.

I stay most weeks for work purposes Vicky and Faye are always very welcoming professional and polite The rooms are always clean and the food is good

This is a typical Premier Inn so you almost know what you'll get before you arrive. My room was of a reasonable size with a decent bath a shower. The bed was extremely comfortable as were the pillows so a good sleep was almost guaranteed. On the downside, the hotel in general looked like it good do with a bit of an upgrade and the chair in my room had the fabric badly ripped and tattered and it looked like it had just been recovered from the local refuse tip. Not good at all. Breakfast is taken in the adjoining restaurant and Premier Inn state any complaints/problems there must be addressed to the restaurant and not them. Seems a bit of a 'cop-out' to me as when you book on-line to include breakfast you rightly assume it's something the hotel has control over. Anyway, breakfast was fimne apart from the fact there were no tongs for the pastries and other guests, particularly children, were putting their hands all over the food. To summarize, this hotel is okay but I wouldn't be in a rush to return.

Great stay once again , staff so helpful, spotless, reception team are fantastic and supported with air port transfers

Well, your not staying at the Ritz so expectations need to be realistic, however, you do expect consistency and on this trip, that lacked! The staff are friendly enough, but please, take more care with the food!! Both for my evening meal and breakfast the restaurant was practically empty. My evening meal was fish and chips with the fish well and truly overcooked, but with the skin left on which was slimy. Not for me! The tea spoon of mushy pees was dryer than 100 year old flip flop left in the desert and the chips just about edible. Move to breakfast and its a sit down order, not buffet, unlike most premier inns. Again, i counted 6 people and heard the weighter say they just had 11 people all day. With that in mind, how did they manage to serve me a cold breakfast whilst missing the hash browns! ( especially as she asked if I wanted more than just one ) They didnt come back to see how it was, so it was easier to just eat quickly and leave. ( plus the coffee machine managed to serve a cold cappacino, hows that possible!! ) Going back to my arrival, the electric socket in my room was faulty and it kept going off, so I was moved to another room and in fairness, the receptionist was helpful. The rooms are very warm with little capcity to change, so will I stay here again for my next business trip? No, no I wont I will pay a little more for a greater experience.