Preston East hotel

Saturday 28th June From the moment we arrived, we were greeted with a fab, cheery welcome that really set the tone for our stay. The room was spotless – clean, comfortable, and just what we needed. We dined in the on-site restaurant and were blown away by the food – fresh, delicious, and beautifully presented. A special shoutout to Kanye and Jane, who went above and beyond to make our experience memorable. Their service was brilliant – friendly, attentive, and genuinely warm. All in all, a great stay. We’ll definitely be back.!

Very short staffed, one person doing check in for rooms, check in for restaurant and serving tables. Food incredibly slow, over an hour for starters then 30 minutes more for mains. Breakfast was just as bad. When asked why a poached egg was taking more than 40 minutes, we were told some else had ordered before us. Do only one order at at time? One large, one small towel for two people. Road noise bad and room was extremely hot so needed window open. This is the second occasion in a year for us so will give it a miss next time even though staff were exceptionally kind and friendly.

First of all, I may not be aware of there are different types of premier inns, it’s either that, or the standards of premier inns have dropped. This particular hotel is what I like to call a “help yourself hotel” Again, things may have changed since I last stayed in a premier inns but when I checked in to my room, I was expecting a phone where I could ring reception, so I had to keep going back down when I needed something. The reception isn’t manned the team work between the restaurant and reception so there’s not normally anyone on reception when you need them. To be fair to the team that work there they are lovely.. and very helpful when you need them. I was unfortunate on my first visit that I could hear every step the person in the room above me made, and even more unfortunate that they had checked in at about 11:30pm when I was trying to settle, and they decided to unpack which meant a lot of back and forth until about 1am then it started again at 6am when they were getting ready.. as I say I was just unfortunate. I asked if it was possible to get an iron and ironing board in my room..to which, I had to “help myself” to from the cupboard!!! Then to carry the board and iron back to my room. The sheets also smell like they’ve been in the back of a cupboard for a month. I was very much looking forward to getting home. The second time I came up to Preston, I was in two minds whether to stay again, it was a shorter visit, so for convenience I did. I was armed with my own steamer and ear plugs. However, sheet are still smelly, I had one plus socket in my room that worked, my fan was broken and it was 26 degrees in my room. The staff very kindly gave me another fan, so I had to charge my phone via my lap top so that I could have my fan going Being as I will be coming up to Preston monthly, thinks definitely the last time I’ll stay here. But I must just emphasise the staff are lovely

Hotel needs upgrading. Room above, sqeaky floorboards, with occupants above on the move from before 6am Restaurant had many dirty plates and glasses on bar and offered wet menus from bar. Not up to normal experience from a Premier Inn

Arriving to a room that hadn't been cleaned is a new low even for a budget hotel. With no room for exaggeration. Ripped bed cover, no curtains, soap sud splashed mirror and excrement still visible in the toilet pan. I paid extra five pounds fro "better WIFI" that took a half hour to fix under the supervision of the nice staff present. Only saving grace was the nice lady at reception. Dasha was so helpful, patient and ended up providing complimentary food. This was of course not required as the image of this hotel is now tampered. I would never stay here agian. Not just this M6 location but any of this chain. We can always forgive one or two blemishes, but to have dirty toilet, no curtains etc is beyond a joke. Thank god for good staff. Cleaning staff omitted from that OFC.