Preston East hotel

Location, room, bed all great. Not so good was the 'in room' coffee machine that didn't make the coffee any more than luke warm. Dinner - Food was OK, breakfast was better..

We were met at reception by a friendly receptionist. We went to our room, to discover there was no window, only a velux - but there wasn't a view so that wasn't a big problem. The toilet had a slight leak from its base. My wife found the bed very uncomfortable, with a raised edge. We went to the restaurant, for our evening meal, I wanted salad with my meal but the didn't have any lettuce, so I asked for coleslaw - again they didn't have any, so I had to have chips. Food was ok, but not worth the price. My wife had an uncomfortable night due to the mattress. In the morning we went down for breakfast, which we had pre-paid for. We like to have good cooked breakfast, to keep us going through our the day, we asked for scrambled eggs, but they didn't have any eggs. We cancelled our breakfast order & went to reception to ask for a refund - which they said they would, but 2 day later we still haven't received it. We had booked for two nights, but given the experience of the first night/morning we decided to leave early & ask for a refund on the remaining day, again which was agreed but still not received.

Excellent experience, room clean , comfortable bed , staff fantastic and well mannered, food was the best , not over cooked or been sitting around for hours , small batch cooked , well done chefs ...

Last minute night away before a day out bowling in Blackpool, perfect location just off the M6, 30 minutes from the green I was playing at on the Saturday. Arrived 7pm Friday and was greeted by very polite and courteous front desk clerk who sorted our breakfast booking etc. After checking in, went for dinner in The Social and was met by the wonderful Payal. We were offered a first class service by Payal who sorted our meal order out, including sorting out my menu choice separately to my allergies. At breakfast next morning, Payal was again covering service and sorted my breakfast order separately (due to my allergies). Nothing was too much trouble for Payal and she is a credit to Premier Inn.

Arrived for a four night stay, given a menu to read while we had a drink. Came to order, no nachos, no king prawns , no cauliflower. That’s 25% of the menu gone. As we’re staying for 4 nights, I asked if those items were likely to be available on subsequent nights to be told, I doubt it 🤷🏻‍♂️. I did suggest someone could pop into Tesco tomorrow and do some shopping but apparently that’s not allowed. How do you run out of Nachos which come in a sealed package with a shelf life of 12 months or prawns which come frozen. As we had already had a drink we ate in. It seems the chef had a timer, 15 minutes after our starters arrived, the mains were brought out without anyone checking if we had finished our starters. The food we had was ok but really, who does the ordering? No I know, no one does.🤦 Nice room but it seems we will be eating out on subsequent nights.