Preston East hotel

First of all, I may not be aware of there are different types of premier inns, it’s either that, or the standards of premier inns have dropped. This particular hotel is what I like to call a “help yourself hotel” Again, things may have changed since I last stayed in a premier inns but when I checked in to my room, I was expecting a phone where I could ring reception, so I had to keep going back down when I needed something. The reception isn’t manned the team work between the restaurant and reception so there’s not normally anyone on reception when you need them. To be fair to the team that work there they are lovely.. and very helpful when you need them. I was unfortunate on my first visit that I could hear every step the person in the room above me made, and even more unfortunate that they had checked in at about 11:30pm when I was trying to settle, and they decided to unpack which meant a lot of back and forth until about 1am then it started again at 6am when they were getting ready.. as I say I was just unfortunate. I asked if it was possible to get an iron and ironing board in my room..to which, I had to “help myself” to from the cupboard!!! Then to carry the board and iron back to my room. The sheets also smell like they’ve been in the back of a cupboard for a month. I was very much looking forward to getting home. The second time I came up to Preston, I was in two minds whether to stay again, it was a shorter visit, so for convenience I did. I was armed with my own steamer and ear plugs. However, sheet are still smelly, I had one plus socket in my room that worked, my fan was broken and it was 26 degrees in my room. The staff very kindly gave me another fan, so I had to charge my phone via my lap top so that I could have my fan going Being as I will be coming up to Preston monthly, thinks definitely the last time I’ll stay here. But I must just emphasise the staff are lovely

Hotel needs upgrading. Room above, sqeaky floorboards, with occupants above on the move from before 6am Restaurant had many dirty plates and glasses on bar and offered wet menus from bar. Not up to normal experience from a Premier Inn

Arriving to a room that hadn't been cleaned is a new low even for a budget hotel. With no room for exaggeration. Ripped bed cover, no curtains, soap sud splashed mirror and excrement still visible in the toilet pan. I paid extra five pounds fro "better WIFI" that took a half hour to fix under the supervision of the nice staff present. Only saving grace was the nice lady at reception. Dasha was so helpful, patient and ended up providing complimentary food. This was of course not required as the image of this hotel is now tampered. I would never stay here agian. Not just this M6 location but any of this chain. We can always forgive one or two blemishes, but to have dirty toilet, no curtains etc is beyond a joke. Thank god for good staff. Cleaning staff omitted from that OFC.

Communication before our arrival was very good , I phoned a couple of times with questions and the lady who dealt with me was polite, very friendly and helpful. On arrival, check in was just a bell ring away. Friendly greeting, breakfast times booked, checked that we had registered our car for the car park. Room clean , bed fresh. Only a minor hiccup when toilet seat fell off, being weekend,no maintenance was in. Offered a room change but declined, we had unpacked etc and lack of seat is so minor and didn't mar stay. Room at back of hotel, overlooks M6 motorway/ slip road , being a hot night we had window open. Constant background traffic noise, doesn't bother us one bit, slept through, just a thought for others. There is also though, a fan available in room if you prefer window shut, with double glazing the sounds are drastically reduced. There is breakfast and dinner available here ,we had both. The food is good and cooked to order , so a short wait but tasty . Cocktails available, (really good) of which we treated ourselves to. Beers and wine and soft drinks plenty choice. A good base to stay for business or local attractions, very well sited for motorway. Biggest plus ? The STAFF. Friendly, helpful and polite, willing to help with all requests. Would use this site again .

Just an overnight stay with family to break up the long journey from Scotland to down south, we did the same on the way up and stayed at a different premier inn and it was fine… this one was disappointing, in the bar, it was like it had been robbed… no Malibu, tia Maria, amereto…. Ran out of draft coke of all things…. No garlic bread which was a main part of a lot of dishes, the tables where very sticky (we tried a couple)….. also room was ok but the shower gel and hand gel need to be cleaned, hate to think of the germs around the tops… positives are beds lovely as usual and the have to say the windows kept out the motorway noise so was lovely and quiet