Preston East hotel

I didn’t stay at the hotel but used the bar for evening drinks . Misses out on having a nice hotel lounge area but comfortable enough . Staff are marvellous & attentive

Friendly, personable, hard working staff. A clean room and good food. It was everything we needed for a good night's rest on our long journey.

Family Room – £100 per night Friday 10 April 2026 We arrived and checked in at 17:30. The process was straightforward, and we were offered breakfast at £10.99 per adult (kids eat free), which we accepted. We also booked a table for dinner at 18:30. Upon entering our room, we were immediately hit with a strong smell of bleach. After checking the bathroom, we discovered a leak at the base/back of the toilet. I returned to reception and spoke to the same staff member who had checked us in. When I asked if another room was available, I was told there were none and was offered extra towels to place on the floor. This was not an acceptable solution. She then offered to inspect the issue, but when I asked what action would be taken, she simply said she would put towels down and call an engineer, which didn’t address the immediate problem. When I returned to the room, the leak had worsened. I went back to reception with photos and explained that we would not be staying in that room and requested a refund. At this point, a different member of staff intervened and was able to offer us an alternative room, which we accepted. Unfortunately, the second room also had issues. There was again a strong smell of bleach, visible water damage on the ceiling, and bleach splashes around the base of the bed. We were travelling with two children—the pull-out beds were set up, but one was missing a headboard. There was also no complimentary water in the room; we had to pay £3 for a bottle from the vending machine. Some positives: the TV worked, there was a bath, free WiFi, a hairdryer, and a fan provided. We went down for dinner at our 18:30 booking for five and were told to sit wherever we liked by a member of staff. Awkwardly, there were no tables set up for five, so we had to rearrange tables ourselves to accommodate the group—despite having pre-booked at the receptionist’s request. A member of staff later kindly informed us about a “meal deal” (£26.99 for a drink, two-course dinner, and breakfast), which saved us a fair amount of money. However, this raised the question of why this option wasn’t mentioned at check-in—it felt like something that should have been communicated upfront. Service during dinner was inconsistent, with multiple staff members serving us—including the receptionist who initially checked us in—which made the experience feel disjointed. We also had to ask for our plates to be cleared while dessert orders were being taken. The food itself was average for the price; however, the double burger was actually quite good. That said, we overheard a nearby table where a child’s spaghetti bolognese was still frozen in the middle, which staff acknowledged and addressed. Sleep was a major issue. At around 22:50, guests in the room above began walking heavily and banging, waking us all up. I went to reception twice to ask staff to address the noise. The second time, I waited to see if they would attend the room, but they did not. When questioned, I was told they hadn’t heard any noise, which was difficult to believe given how disruptive it was. By midnight, the noise was still ongoing, so I went and knocked on the door myself. The guest apologised and said he hadn’t realised how loud he was and that he was going to bed. I asked if anyone from reception had already spoken to him, and he confirmed that no one had. This strongly suggests that staff did not follow up despite saying they would. This was one of the worst sleeping experiences I’ve had in a hotel. Breakfast the next morning was another issue. We were not on the list despite having pre-booked and paid—likely due to the earlier room change not being properly managed. After resolving this, the food itself was very basic, with limited cooked options that appeared to have been sitting out for some time. By this point, the overall experience had become extremely frustrating, and the lack of organisation from staff was clear. While we appreciated that the second staff member resolved the room issue, the overall experience was not acceptable for the price paid. The condition of both rooms, the disrupted sleep, and the lack of proactive customer service—particularly from the initial receptionist—left a very poor impression. We would not stay here again. For comparison, Premier Inn – Preston North is significantly better: cleaner, more welcoming staff, a nicer linked pub, and around £30 cheaper per night. I would strongly recommend staying there instead, even if it means travelling slightly further. I understand Premier Inn is a budget chain, but for £100 per night, basic standards of cleanliness, maintenance, and customer service should still be met—especially when travelling with children. I will be seeking a refund, as this was one of the worst hotel experiences I’ve had.

Stayed at this hotel for 1 night. We had booked 2 family rooms I called up the Tuesday before arriving on the Saturday to ask for both rooms to be close together the receptionist advised he would put a note for when the rooms are organised on the Friday. When we arrived on the Saturday it was late at night around 11pm we was told the rooms were on 2 different floors I advised the receptionist of my call and he arranged our room so we was on the same floor atleast. When we got to our room it was warmer in the corridor than the room. We turned the thermostat up but after an hr it hadn't moved so my husband reported it to reception and asked if the heater on the wall could be used reception advised we couldnt. Husband came back to the room waited abit longer still no increase so he reported it to reception again. They the dropped a oil like portable radiator off at the room. The following morning we found a few ants in the bathroom. When you walked on the bathroom floor it felt squidgy under the lino like maybe the floor was rotten

Great service. Had a quiet room and a great night's sleep. Food was really good and plentiful. Would stay here again without hesitation.