Preston East hotel

This hotel is showing its age and even more so they lack of investment, Rooms are noisy from the nearby road and incredibly warm. So you either melt or try to sleep with the noise of passing trucks. Breakfast is a joke of a show, service is slow. Took 45 minutes for warm food to arrive and that was only after we chased it multiple times. We could have eaten some of the other offering but the staff didn’t refill anything. In the time it took to cook our breakfast the staff didn’t refill the bread/pastry at all but kept coming out with yoghurts even though there was no need for any. Every time the plates or bowls ran out a queue would form at the bar requesting some but no one on the staff thought to monitor the needs and refill before being asked. All in all the lack of investment is beginning to show at the older premier inns. Losing the chain pub seems to have resulted in all the experienced staff leaving making the breakfast something to avoid. I would not stay here again, there are plenty better premier inns nearby.

Comfortable room, very pleasant accommodating team, especially Jane, who was busy, never stopped smiling and very helpful. Premier inns are now so inconsistent that it is essential to read reviews before you book. This one was refurbished a while ago and is looking tired. But we paid £41 for a Sunday night stay with no breakfast and have no complaints

We shared a family room for one night. Room was good for the price, very clean and as expected from previous visits to Premier Inns. We were struck by the particularly friendly and helpful staff both at the desk and in the restaurant, who also dealt with my son's nut allergy thoroughly and professionally. Breakfasts are cooked to order making them much fresher than the usual buffet.

Not what I'm used to from a Premier Inn. Usualy my go to choice. Hotel is generaly abit worn down and tatty. USB socket by the bed but wouldn't retain the USB plug very well. Shower didn't shower very well, more like running a tap above your head. There was also an open crisp packet under the bed with crisps on the floor. Room was noisy, due to proximity from the road but we had to leave the window open because it was hot and there's no Aircon...it was still hot with the window open. Service for Breakfast was appalling! We had to book a time, 0915. We got to Breakfast on time, had to wait 5 minuets for them to clear and rearrange tables to make a table for 4. Further short wait for them to take our order for hot food. And then a stupidly long wait for them to cook it. Apparently they ran out of food prepared so they had to cook it all from scratch. I spent 10 minuets trying to find someone to ask how long it would take. I only saw 2 members of staff the whole time we were there and I think they were also manning the hotel reception. Eventually we got some food, and hour and a half after our booking time along with an nsignificant Appologie. We asked for a refund and the manager said she would sort that out for us but never happened. We didn't want to waste any more time, having a 4 hour onward journey and having paid for early check in at our holiday destination, which we now wernt going to make use of.

The place is looking run down and tired. My first room was facing the noisy M6, the window doesn’t seal very well even with the secondary glass in place! After an awful night sleep on night 1, I ask if I could be moved , which the staff were really understanding and moved me to a more quiet room which was facing the carpark for my remaining 2 nights, which was lovely on the traffic side but the floor creaking from above room still made for an un relaxing stay, long gone are the days when Premier inn slogan was, if you didn’t get a good night sleep, we will refund your stay. Staff were polite and professional at all times in the reception and the restaurant. Food was good for what it is.