Preston Central hotel

Good central location. The room was ok. The plug points are in the middle of the wall so nowhere to charge items. I requested room service well in advance for the next day which I never received. Mostly clean apart from toothpaste on the sink in the bathroom. No noise complaints.

My friend stayed one night. Room was basic I joined him for breakfast. Not nice. Food horrible The one in Blackpool north pier, much higher standards and delicious breakfast.

We booked a short one night stay at this hotel as we had just travelled down from Dundee. Checked in OK and booked an evening meal for 6:00pm in the restaurant. The room was very clean and quiet. Went down to the restaurant for 6:00, no staff, waited 20 minutes before we were seated and order taken, then a further 20 minutes before got our drinks. An hour after being seated the kitchen bell rang 4 times before someone brought our meals out. Only one member if staff doing reception, bar and serving food, which is not acceptable for one person. My wife ordered Ravioli which came out "stone cold" and asked for it to be reheated, i ordered a "well done" mixed grill, which arrived with the steak still pink and no stake knife, which was not what ordered. Then we heard several of the other guests complaining that their food was not up to standards. So we decided not to wait for the desserts and went to pay our bill, and told it could be 1 - 2hr to get your meal. Other guests cancelled their food order and went elsewhere. We would stay at the hotel again, but would eat there. I hope this is ot the way forward with Premier Inn Hotels.

A regular user of Premier Inns around the country, I have to say this one is up there with the best, if not the best. All of the staff were friendly and always greeted you with a smile and a hello even though they were busy. At breakfast the food was all lovely and warm due to the fact they keep it covered here unlike other PI's who leave it all uncovered. Serving spoons and tongs were also a great touch. Check in was a tad glitchy as the computer was playing up but all kept light hearted and it was only a few minutes. There was a slight "Drain" smell from the bathroom in room 202 but nothing major. Would happily stay here again and thank you to the friendly,chatty staff. Whitbread take note, this is the standard to which all of your hotels should strive to achieve, great customer service, warm food and a warm welcome.

Hotel is located reasonably close to the city centre, but is in an area of complex one-way and restricted road systems - a particularly confusing "bus gate" is in operation at certain times of the day making planning journey's less simple than it could otherwise be, dependant on the time you're traveling (if you're driving). Additionally, the hotel doesn't have it's own car parking facilities, making car parking inconvenient and expensive (roughly £10 for 24 hours) at the nearest public car park - about a 5 minute walk from the hotel. Sadly the hotel scores the worst when it comes to the evening meals. While the menu choice is sufficient and the food is decent - it's the service - because there isn't a "branded" restaurant. With only a "skeleton" team running waiter/waitressing, plus cooking in the kitchen plus running the bar for anyone not eating and just wanting a drink AND running the reception. I feel that just 4 members of staff were/are not sufficient to maintain even a fair level of service. Plan ahead for evening meals to find alternatives as there are few options (other than independent, fast food takeaways) nearby. Breakfast is the usual self-serve hot and cold buffet that we come to expect from Premier Inn and is reasonably good.