Preston Central hotel

We had a very pleasant stay at this hotel while visiting family at the university. From the moment we arrived, we were warmly welcomed by a friendly member of staff who checked us in quickly and efficiently. In the morning, we enjoyed a full breakfast, and the restaurant staff were especially attentive and accommodating regarding my gluten intolerance, which I really appreciated. We would happily stay here again. The only minor issue was that our room was missing a mug, but this was resolved immediately when we mentioned it at reception.

We have regular stays at the Premier Inn Preston Central, and we only have the highest regard for the staff. In particular, we must mention Ishmael, Mikey and Sam, who are exemplary members of the team. They have the best of people skills and will work hard to resolve any problem you may have.

Really great stay from start to finish. The room felt private and well set up, with no noise issues at all—nights were quiet, which made it easy to get a proper rest. The bed was especially comfortable, easily one of the highlights. Service was consistently good too—staff were helpful without being intrusive, and everything ran smoothly. Overall, a reliable, comfortable stay that did exactly what you’d hope for. Would definitely come back.

Had the premiere plus room , was lovely , room decor was nice only thing would say are that the bath is high and to get in and out to shower was an issue as it needs a handle on the wall fitting to help with that . I think they should all come with walk in showers now especially in the plus rooms . The worst thing about this hotel is it's run by kids . Last nights meal in restaurant was a disaster booked in a 7.00pm . The poor young member of staff Alishba ( think thats spelt wrong ) was running bar ,taking orders , servicing orders and constantly apologising to the guests . waited around 15mins for order to be taken , another 30mims for the food to come , 10 mins for desserts . Only saw one other person appear to come help who was the manager and they kept disappearing. Alishba did a great job and we told her that . Now to breakfast went at 8.10ish as not busy . Waited 10 mins to be seated . So eat as much as you want lol. Went to get pastries , only a couple crossiants , and 3 white slices of bread and 3 Grainary that was it . No intention of putting more out . Fruit only apples and oranges and not many of them . Hot food ok but no fried eggs so had to stand and wait and tell one of the staff there was none . Stop the press, they have just put stop pan au chocolate out . The staff are not pro active . They should be checking the food area constantly refilling. I understand they want to keep the hot food fresh . But come on guys . Me and my partner stay at a lot of premiere inn through the year . We have seen good and bad . You need to pull your socks up and get the customer service and experience at 100% .

11 rooms booked .Trying to notify the hotel of late check in....no answer for hours, no facility to contact anyone.... 11 rooms!!!!!!!!!!!!! Absolutely useless!!!!!!!!!!!