Preston Central hotel

Really great stay from start to finish. The room felt private and well set up, with no noise issues at all—nights were quiet, which made it easy to get a proper rest. The bed was especially comfortable, easily one of the highlights. Service was consistently good too—staff were helpful without being intrusive, and everything ran smoothly. Overall, a reliable, comfortable stay that did exactly what you’d hope for. Would definitely come back.

Had the premiere plus room , was lovely , room decor was nice only thing would say are that the bath is high and to get in and out to shower was an issue as it needs a handle on the wall fitting to help with that . I think they should all come with walk in showers now especially in the plus rooms . The worst thing about this hotel is it's run by kids . Last nights meal in restaurant was a disaster booked in a 7.00pm . The poor young member of staff Alishba ( think thats spelt wrong ) was running bar ,taking orders , servicing orders and constantly apologising to the guests . waited around 15mins for order to be taken , another 30mims for the food to come , 10 mins for desserts . Only saw one other person appear to come help who was the manager and they kept disappearing. Alishba did a great job and we told her that . Now to breakfast went at 8.10ish as not busy . Waited 10 mins to be seated . So eat as much as you want lol. Went to get pastries , only a couple crossiants , and 3 white slices of bread and 3 Grainary that was it . No intention of putting more out . Fruit only apples and oranges and not many of them . Hot food ok but no fried eggs so had to stand and wait and tell one of the staff there was none . Stop the press, they have just put stop pan au chocolate out . The staff are not pro active . They should be checking the food area constantly refilling. I understand they want to keep the hot food fresh . But come on guys . Me and my partner stay at a lot of premiere inn through the year . We have seen good and bad . You need to pull your socks up and get the customer service and experience at 100% .

11 rooms booked .Trying to notify the hotel of late check in....no answer for hours, no facility to contact anyone.... 11 rooms!!!!!!!!!!!!! Absolutely useless!!!!!!!!!!!

Been staying in the hotel for years and years but today might just be the last. The bleach blonde guy on reception has no people skill what so ever ….. tried telling us he needed to check our room was ready as it wasn’t on the check in machine but then continued to check in all other guest without actually doing anything for us!!! Then when he eventually came back to us it was if we had inconvenienced him by trying to check in. Didn’t ask if we needed to book evening meal or breakfast for tomorrow no please or Thankyou or even manners. He needs to go off to front of house training as this is not acceptable in any hotel.

Stayed here for a couple nights for work in a plus room and everything was spot on, nice and clean, very modern and everything was as it should be. Staff friendly and a decent breakfast. Only issue is with evening meals, recommended to book a table in advance due to limited seating. No fault to the staff themselves but rather it being head office cost saving by having limited staff