Lancaster hotel

Firstly, all of the staff without exception were friendly, courteous and efficient. This also applies to the adjoining Brewer's Fayre. The room itself was clean and and dust free. The bathroom was also clean and the shower works well. The towels were a little bit past their prime, but they were undoubtedly both clean and fresh. The continental breakfast too was fine. Not amazing, but probably due to the turnover, it all seemed fresher than many. Certainly nothing to complain about. The exterior of the building is rather tired and could undoubtedly do with a refresh. The only real negative is that my room was very close to the A589. As a result, it could gets quite noisy, especially late at night/very early morning as it is on one of the arterial routes to the city. The windows to the room were double glazed and there is also secondary glazing. However, in keeping with the general fabric of the building, they're past their best and could do with replacing with something more efficient. The noise of traffic can at times, be intrusive. In keeping with all of the Premier Inns that I've stayed in, the Ultimate WiFi is incredibly slow and I would certainly not advocate anyone paying for it. The only benefit I can see over the free version, is that once signed in, you're in for the day. The parking is currently 'free'. However, I feel so it should be given the costs of the rooms and facilities on offer. A number of Premier Inns have started charging for car parking which is extremely mean spirited. I understand that there are plans to extend this to all branches in the future. An additional £6.00 or so per day parking fee just about tips the cost into the same amount as the Holiday Inn, which may influence my choice in the future. Overall, this is was a comfortable stay and I would certainly return here, which is more than I can say about some of the other branches. Again, the friendlies of the staff is a real positive here and it really does make a difference.

Staff (I think it was Erin) were particularly helpful...... The onsite Brewers Fare was Ok and the Breakfast Good......

We never visit again as I was humiliated by the manager regarding paying for breakfast for our disabled son. To make matters worse we were all woken up by the males aching at 4.30 am. The rude manager needs training and on dealing with customers.

Very clean. Staff fantastic, premier plus rooms are great . Free parking Nothing is too much trouble Highly recommended

Location is decent enough - handy as it’s just off the M6. Staff are pleasant enough, no complaints there. My room was on the first floor, facing the main road. The room heat control was not working, so the room was like a furnace when I arrived. Managed to open the window so a little fresh air came in along with the road noise. Toddled off to the Beefeater next door for a drink - and was surprised to get last orders at 9:45pm and it closed at 10pm! More on the room. Very tired and in need of an update. The bathroom was woeful. Toilet was coming off the wall, all the sealant was loose and there were gaps. The floor was loose and rippled, the skirting was loose and the sealant had come away. The bath side was bulging and obviously quite rotten.