Lancaster hotel

Very comfortable and welcoming hotel. Great rooms and quality beds. WiFi was okay in room for working and TEAM calls. Would stay again.

We arrived without a booking after cancelling our stay at the nearby Holiday Inn (due to a poor room and terrible customer service) The woman at this Premier Inn reception was incredibly friendly and understanding about our situation. She showed genuine sympathy, gave us a fantastic room, and even honestly advised us to book online to get a better rate. Her help really turned our day around. Thanks you again!

It was a disappointing experience. The bed was uncomfortable and pillows like lumps of lard. The room was uncomfortably hot, airless and noisy from the adjacent road. The adjoining pub/restaurant looked tired and really needed a good clean

The room is very warm even with the window open, Shadi was fantastic he brought a fan for us as we did not sleep first night, and he also brought us a sheet instead of a duvet. Shadi is very polite and nothing too much trouble for him. Thankyou. Lancaster is a love place ,some lovely walks along the river. The castle is a lovely places to visit as well.

Check in process was efficient and professional, person on the desk had a request from the customer in front that was going to take some time, he politely explained to them how he was going to help and that it involved leaving the desk, and would they mind if he checked me in first, customer agreed and process was all very professional. There is building work going on but this was well managed and had minimal impact. On arriving in the room my disappointment started. The room was VERY musty smelling, on the surface looked clean but lots of dust around. All the soft furnishings were musty, and leaving the window open whilst I went out to eat didn't help much. Luckily I was very tired and got to sleep quickly, but I did wake up a few times during the night and immediately noticed the smell. All my possessions needed washing on arrival home. It was mentioned on check out but no action was taken or offered by the member of staff, merely an apology. Come on Premier Inn, you can do better than this! The room thermostat (not air conditioning) was not working so it was pretty warm in the room - this could be the source of the mustiness which is concerning!!