Burnley hotel

Was very glad to see the new restaurant as we have stayed here many a time with no issues. What a poor performance from the incredibly slow service even though very quiet in there. Over an hour wait is not acceptable .. waitress excuse was that we had starters .. we waited over an hour for the starters ( 4 prawns) but ended up cancelling the rest as they’d not even started it. And the 30% off meal deal offer is a complete scam. They make the money up by charging for lots of add ons.

My wife and I booked 6 nights and included the Meal Deal. Although the room was satifactory, and the staff were friendly, the place seemed understaffed. They were all being asked to do to much and therefore the service suffered. At meal times the person on reception was behind the bar serving drinks and taking dinner orders, whilst also serving at table and dashing back across to reception if there was someone to book in. we were often stood at the entrance of the resteraunt at the sign saying wait here, because the few staff were busy doing other things. There only ever seemed to be one person in the kitchen trying to cope with all the cooking so that slowed down the service. At breakfast on the hot food counter there were often empty trays, so you had to either wait for the cook to refill it or go without that item. On one evening we went for or evening meal only to be told the chef had not turned up and they were not serving food. So we had to search the local area for places to get a meal and try to book a table at the last minute. We left there on the 17th Sept, with a promise that we would be re-embursted for the meal, but now 28th Sept. we have had no money back. So next time we are in that area we will be looking for somewhere else to stay.

I stay in Premier Inns frequently. They are a budget stay but usually it does what it says on the tin. This hotel however was unfriendly and filthy. The room stunk of stale urine and the bathroom even worse. The whole place could do with a dee, deep clean. The breakfast was ok. Kind of put me off Premier Inns but I'll probably stay in ones I've visited before and are good.

Good value hotel. Close to where we needed to be. Easy check in, we couldn't check in till midnight so there was someone there all night to help. Beds are super comfy! Only downside was the breakfast in the morning, they weren't doing a fry up / hot food for some reason and the continental didn't look filling enough so we had to go somewhere else.

Despite requesting a twin room and confirming this by telephone and Email upon check in we were advised there was none available. The receptionist confirmed the booking clearly stated “twin room required” but they were very busy and this had been overlooked. Following a wait at reception the receptionist eventually located an available room with double and a sofa bed and if we waited 10 minutes whilst she left reception unattended to go and make the beds up then we could have that room. We did have a comfortable night in the pleasant ground floor room. The following morning we decided to have breakfast - alarm bells should have started ringing when we entered the restaurant at 10:15 and there were only 2 tables of diners eating. The waitress (Chelsea) took our payment and advised us to help ourselves to the breakfast……..OMG - Empty cold drink jugs, I had to request orange and apple juice and cartons were brought. Coffee machine broken - this took 20 minutes to top-up and fix, no bacon, sausage or hash browns, all plates empty - Again I had to ask the chef and again was told he would cook some but would take 5-10 minutes (why wasn’t there basic items cooked and available when stocks were low?). No sliced bread - was told they had run out!!!! Honestly what a joke………. By now other diners had came in for breakfast and were as frustrated as me with organised chaos. I asked the waitress if the chaotic scenes were common and was told - I’ve been busy, I’m by myself - very little urgency to clear tables of dirty dishes, replenish depleted items, refill the empty coffee machine etc etc etc