Blackburn Town Centre hotel

Premier Inn Blackburn review  There are more pro's  than cons  It started fairly good as we arrived, we saw a kiosk or a touchscreen device, but were none the wiser about its purpose  A member of staff then showed us how to do a self Check-in  I thought this was a good idea. However, it wasn't clear that this was required and certainly required assistance  I can see that the company want to make things much more self-service. However, this seems to always need Someone to guide customers through  I'm seeing in premiere in that there seems to be an issue with efficiency versus excellence and efficiency is the way forward  However, with premier Inn and their business model and price point, this is perfectly acceptable.  How did I get to a 5 star review?  Well, the way I calculate my points is to start with 5 Stars and then add points for items, which are outstanding and exceptional and then remove Stars for things that are less so . So with premier Inn Blackburn, the location is outstanding, it's literally across the road from Blackburn Train station. Also, the meal deal and pricing is outstanding for £136  myself and my son had a  comfortable overnight Stay included our unlimited buffet breakfast and also included our dinner and a glass of wine if required  The buffet breakfast was Of a very good standard, plenty of juices plenty of coffee, plenty of food. Also the ability to order particular items like poached or scrambled eggs  However, the quality of service was merely good as self-service will never be as good quality as excellent personal Service.  The  room was comfortable. The thermostat worked we were able to adjust the temperature as required. There didn't seem to be enough towels for both of us, but we may do. So a very comfortable stay and everything   as we needed  Premier Inn does exactly what it says on the tin.

Hotel is very convenient for the railway station and town centre. The rooms are looking a little tired now but of course with Premier Inn the bed is very comfy and always have a great night sleep. I find the staff a bit of a mixture, some are extremely friendly while most are surly and unattentive.

Check in was quick and easy. My room was clean, tidy and contained everything required during my stay. Breakfast in the morning was delicious with plenty of choice.

Excellent stay, really helpful and friendly staff, rooms very clean. We had early check in as we had flown in to UK overnight, the staff pulled out all the stops to get a room sorted for us to have a rest

Nice and easy to get to from the train station and centrally located for easy onward travel. Katy was really helpful and nothing was too much trouble. Recommended.