Whitstable hotel

the adjacent pup closed over a year ago. premier inn converted some rooms into a breakfast/dinner area with kitchen. it works well as a breakfast room but fails for evening meals. awful nights sleep. no aircon so room temperature very high despite two fans running all night. suggest booking a hotel with aircon.

In January, we booked two accessible "wet room" rooms both with early check-in via the Premier Inn accessibility team. The accessibility team gave us the rooms numbers that had been allocated to us including any additional requirements we needed. We arrived at 11.15 and when checking in, was told that only one of the two rooms were available as the guests were still in the other room and check out wasn't till 12 noon. Why are Premier Inn allowing you to book and pay for early check in from 11am when they are allowing guests to check out at 12.00? The lady behind the reception desk tried to say that "early check in is subject to availability", I disagree, it had been booked and added to our bill, therefore it was not subject to availability as it formed part of the contractual agreement of the room bookings. If Premier Inn are unable to fulfill that agreement by having both rooms available from 11am then you should be refunded as it is a breach of contract. I asked for the refund and was ignored! Profit is more important than guest experience! Finally at 12.30, the second room was available but this put a lot of additional pressure on our elderly frail family who were staying in that room as they were unable to rest comfortably in their own room after a very long journey. The accessible rooms were at the furthest point from reception and the car park. Along two very long corridors with some areas having trip hazards (rucked up carpet) and obstacles (cleaning trolleys) with two very heavy fire doors. This meant multiple trips to bring in the luggage. If you were a disabled person on your own you would find this very challenging. Additionally, the corridor is very narrow and if you are a wheelchair user and there cleaning trolleys parked in the corridor you will not be able to get past; our guests struggled with walking sticks and we struggled carrying bags! The rooms smelt very stale, either due to a drains problem, damp shower curtains, lack of cleaning, lack of ventilation or the floors being cleaned with the same dirty mop. We bought air fresheners from Aldi to help mask the smell. The wet room shower is very hit and miss, you get a dribble of water then it gushes out, the temperature goes from lukewarm to very hot. There is no container or basket attached to the wall to enable you to use your own toiletries. This means you either have to balance them on the pipework or use the one provided. There were cobwebs hanging down from the ceilings; I managed to drop something under the bed and when we moved the bed to reach it the carpet was covered in very thick dust that the colour of the carpet was completely different. I don't think there is cleaning schedule happening in this location. You have to remember that if you want your room cleaned the onus is on the guest to remember to tell reception each morning otherwise, no cleaning, no fresh towels etc... We asked for our rooms to be cleaned and more towels were provided. However, we arrived back one evening to find the cups missing from the room and no tea, coffee or milk been provided. The other room had no beverage selection either. I don't believe there is anyone checking the hotel cleaning and we never saw any management the whole time we were there, nor did anyone ask if everything was ok or did we enjoy our stay. There was no one on reception when we checked out. As previously mentioned by other guests, the hotel is in need of a refurb, a deep clean and the accessible rooms need to be relocated closer to the reception etc. The images shown on the website do not match the rooms at this location. Premier Inn should be transparent with the photos of the rooms at this location and not use images of refurbed hotels as this is giving guests false information. The Beefeater restaurant is closed; "The social" is a small room where breakfast and evening food is served which is located behind the reception desk but we never used it. We were just glad there was no heatwave whilst we were there so didn't experience the same problems of other guests. However, we found that if you keep the bathroom door open and toilet light on the extractor stays on too and that will extract some heat out of the room. Overall, this location was convenient for our visit but very expensive for what you got! We have stayed in better Premier Inns with better guest experience. Whitbread PLC needs to make urgent improvements at this hotel unless their vision is to shut it down and sell off the land......

The staff were really friendly, check-in was a breeze, and breakfast was lovely. I was a bit disappointed that the pub next door is no longer open — it would’ve been a nice touch. That said, the location is great, just a 5-minute cab ride into town.

Friendly lady on reception. No welcome. Clean room check in was 11am payed £15. Finally checked in at 11.50am. Aldi just around the corner. Large store , m and s. Foodhall , beware if walking from train stn. It's a longish walk some uphill steep.most flat. Room was 28c , too warm window open a bit. Need car for beach and town centre. Booked 9 nights. Reduced for more than 3 nights. Lovely lady helpful in Aldi staff. Bit outdated from outside.needs updating 4 out of 5 stars.

Good afternoon in reference to our 3 night stay at your Whitstable Premier from the 27th/30th June, we encountered a few issues the first night we were kept awake most of the night with constant banging of doors etc, we only managed to get a couple of hours sleep, the room we were allocated ( no 100 ) seemed to have been extended with the window size not adequate for that size room, also looking out of the window to the left is the smoking area where at 6am two mornings we could here people talking ( I’m a smoker ) but this area seems too close to this room. We also like to watch the Morning/Evening news the Remot Control was not working went to reception and was given some new batteries, replaced them still not working went back to reception given another Remote still not working gave up then. The following day we reported the noise overnight to reception spoke to young lady at reception, her response was there was a problem at the rear of the hotel but not our side no one else has complained, was I lying No! , she said I should have spoke to the night porter not at 2/3 am in the morning, she did not seem overly concerned gave me a card with a phone number for the night porter to and a card for Guest Relations thus this email. Finally a third Remote worked, surely these should be checked. We have stayed at various Premier Inn over time but this was not one of our Best Experiences. Await your reply Barry & Michelle Kayes.