Whitstable hotel

Booked this Premier Inn. Aware that the hotel was not in the centre of town but thought no problem as website had photo of adjacent pub (The Long Reach) and other websites had mentioned that there was a “grill restaurant “. I should have read the small print and other reviews. However think that Premier Inn should change the photos and ensure other websites are updated as this is misleading. On checking in we were advised that the pub had closed down a year ago! There was only a Starbucks and a Costa on the nearby shopping centre- staff advised that the nearest pub was not walkable. We ended up having a meal in the “Social” onsite. Staff were friendly but there was a pathetic choice of food on offer - and the room (which is used also for breakfast) was certainly not conducive to a convivial evening. The room and bathroom was clean but the net curtain (see photos) had seen better days. On switching the side lamps on by the bed, we found that there were no bulbs installed!! Spoke to staff about it. They said they would “have a look” but ultimately they had no replacements. So had to turn on the main light to go to the loo during the night😠 The main issue for us ‘though was the excessive temperature in the room ( was in the high 20s ). The opening window was restricted and the fan provided did nothing to cool the room. We left after breakfast next day (which was good). Disappointing- stay somewhere else!

Shower trickles out unable to have a proper shower or wash hair. Told receptionist who said they would get someone to look at it but nothing was done. Dirty and rusty bottles in bathrooms (soap & shower gel) Basic rooms No plug socket next to bed Don’t waste your money

No AC (Room table fans as supplied not sufficient) No charge point for EV No decent restaurant, only microwave food available on limited menu. Be prepared travel out for decent evening meal. (although not an issue as there are plenty in Whitstable). Rooms very basic, limited furniture, nowhere to place clothes. NB: The new salon feature is good for breakfast.

The room was to hot, no air con to cool you down only had a fan which did nothing to keep the room cool, food wasn't great, asked for room to be cleaned and only made bed but didn't empty bin or change the sheets, windows you could not open to let in more fresh air, beds were not great to sleep in, i would not go back there again.

We had a fab stay here. Easy check in followed by a lovely day in Whitby, 20 minute walk downhill. Room was warm but I booked it knowing there was no air con. Breakfast was lovely and plentiful, staff were all happy and polite. Would definitely stay again!