Tonbridge hotel

Usual easy booking and check in. We arrived late and got the room key easily. We were awoken by the fire alarm at 8am, we vacated quickly and after hanging around in the car park for 5 minutes with no staff appearing to clarify the situation we just went for breakfast. We saw one other family as we left the building so not sure how well the evacuation went, where the staff were or how long the issue took. No-one came looking for us and by the time we'd had breakfast it was all over. Overall we like the Premier Inn offer as the hotels are standard, you know what you are getting and the breakfast is good. For info this hotel is not an unlimited hot buffet, you order your hot breakfast and it was cooked to order. It was good quality but if you want to browse the hot food options it doesn't work like that. We didn't need seconds but I expect they'd let you have another plate as it did say "unlimited". Continental options were all laid out. I'm sure this combination reduces waste which isn't a bad thing. Bread & pastry options were also better quality & taste than the usual sliced loaves and proper butter in a butter dish was a lovely treat! The restaurant staff were very attentive. The coffee was good too. Overall I thought the food quality was better than the standard buffet option. The big issue we've experienced is trying to track down some lost property. We've called the hotel directly (no answer and & no response to the answer machine messages), tried contacting them via the website, logged a "case", emailed and have had no response whatsoever. Disappointing. Yes we managed to leave something which is our fault but it's like talking to the black hole of Premier Inn corporate. Please contact us, we've left lots of messages and would really like to know if you've found our fleece & can assist to get it back to us.

Rooms were a little tired looking, paintwork, but the bed was really comfortable linen spotless and the shower was great! The staff were really friendly and welcoming and the food and service in the pub next door was excellent, ample parking

Unfortunately, the young lady on check- in was unfamiliar with computer software used. My Wife and I experienced disturbed sleep, due to noise from the team room opposite. Mainly, the door being opened and closed! Not a great stay for one night!

I booked a room for the 29/8/26 was very well looked after by Alison was greeted by a very nice warm Wellcome I had asked for early check in which wasn’t a problem I thought my customer experience at Pembury road site to be very good so thank you Alison for looking after me so well room 17 100/100 stars Xxx

The hotel is looking rather tired and in need of refurbishment. Unfortunately there is also no air conditioning whatsoever. The reason for the 5 stars is the staff - particularly Lucy on reception - she gave us a very warm welcome on our arrival and offered really helpful advice on taxis and things to do locally. Thankyou Lucy.