Sittingbourne Kent hotel

Excellent customer service very friendly staff great breakfast overhaul a lovely stay ! Not their fault but other guest so inconsiderate laughing in hallway at 2.30am even though they have quiet notices !

Nice hotel, little bit out from the main area but if you’re driving it’s no biggie. Hotels split into 2 buildings, ample parking but didn’t see any ev charging areas. Room was cleaning and tidy, windows opened and it was clean, only gripe being 4 of us was the toilet paper supplied to the room was not sufficient and the walls were quite thin in that lot of sounds/noise travelled from other rooms/corridor.. Did have a little bit of drama with the fire alarms going off but that’s not impacted on my scoring here, good to know they worked and it was a false alarm. Breakfast across was road was decent, staff all happy, smiling and attentive to the guests and was amongst the best I have ever experienced at a premier inn.

Ive been to this hotel multiple times and everytime, we have a lovely experience. The rooms are always clean and to a high standard. Its value for money and my children always enjoy coming here. We always have a good nights sleep and has never been anything to fault. The location is perfect for us and with the added bonus of multiple places to get food and drink basically on your doorstep. The staff are all lovely. Louise, who we have seen on multiple occassions, has greeted us at reception to check in. She s always friendly, accommadating, helpful and really easy to chat to, which i find really comforting due to my anxiety around strangers and being outside. It puts me at ease. She is a credit to the hotel and company.

Excellent customer service and kindness from Louise. Made are stay very comfortable.

5* treatment. I traveled down for my birthday. I was treated amazingly well. My premier plus room was clean, comfortable and spacious. I was looked after by a lovely member of the team named Lousie. Breakfast was great. I would highly recommend.