Royal Tunbridge Wells hotel

Out of all the Premier Inns my wife and I stay at this has to be one of the friendliest and well run by the staff there. The manager Cheryl is always working with her staff on the floor amongst the guests and nothing is ever too much trouble. Receptionist Lucy was absolutely charming. We always feel very welcome and you can see that all the guests are well looked after. When we were there for 2 nights from 30th March 2026 they had the u16 USA women's hockey team staying. You would imagine that the breakfast restaurant would have been struggling to keep up but chef Ricky did an amazing job keeping the buffet breakfast topped up. Cheryl was there again at the helm and also another kind waitress who I didn't catch the name of. (Sorry. From Ukraine I believe). The food was fantastic and not a hint of stress amongst the staff. What with a very nice comfortable room, great food and wonderful staff what more could you wish for. Thank you to all of the staff at Premier Inn, Royal Tunbridge Wells.

We stay at this Premier Inn several times a year when visiting family, and have done so for the past four years. We’ve always had a good experience but the team during this visit was exceptional. Every member of staff we interacted with was attentive, friendly, and genuinely invested in making sure our stay was exactly what we needed. Which counts for a lot when travelling with young children. There was a real sense that they cared about the guest experience, not just doing their jobs. I spent a few evenings working in the bar area, and the atmosphere they created was welcoming and consistently well-managed. It made a real difference to our stay. I really hope this feedback reaches the right people, as they are a huge credit to the hotel and to Premier Inn as a whole.

Another brilliant evening meal and breakfast, both well cooked and excellent value with the meal deal. All of the staff are so friendly and make us feel welcome especially Cheryl and Daniela. The rooms are clean, spacious and we all slept well. The location is good being next to the shops and theatre so we was able to walk everywhere. Excellent value for money so we will return in June for another mini break.

Lucy was very helpful at reception. The staff were lovely. I had an amazing dinner! Would definitely stay again! Very close to the town and station so was easy for me to travel to London.

Dirty mattress needs replacing poor sleep Very disapointed worst stay anywhere we were in room 6 . So pleased we only booked 1 night