Maidstone (West Malling) hotel

ta-ratings-img(654 reviews)

    A quiet spot in rural Leybourne, just one mile from the historic market town of West Malling

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Exterior at Premier Inn Maidstone (Leybourne) hotel

    Parking at Premier Inn Maidstone (West Malling) hotel

    Free on-site parking is available at this hotel.

    Our rooms

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Premier Inn restaurant
    Breakfast

    Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free**

    Reviews for Premier Inn Maidstone (West Malling) hotel

    1-2 of 654 reviews

    "Went the extra mile for us"
    Lovely friendly staff, plenty of parking spaces (less vans that we have seen before), welcoming & adaptive to our needs which was appreciated.
    "The not so Premier Inn"
    You must request house keeping when you check in or they won’t clean the room. The adjoining Castle Lake pub/restaurant smells very old and stale. The staff are friendly and I appreciate these issues are nothing to do with them. Check out is 12pm so that was nice and the beds are still super comfortable.
    "Suffocating Hellhole"
    This is not a modern property at all but I was aware of that. I travel a lot and have stayed in some great places. When checking in I was absolutely shocked by the unusually stifling hot room. Fans are provided and an open window didn't offer any comfort whatsoever. Something made me question why these rooms were so hot as the inside temperature was easily 33 degree c. During my stay I was lucky enough to get 2 hours sleep and at one point started to feel severe heat exhaustion to the point of gasping for breath. I did complain to The Manager Ruth about the "guaranteed good night's sleep" and she said it wouldn't apply here. I mentioned I had put in a complaint to the Head Office. Also, whilst I was there, the room was not cleaned after requesting and complaining and the room looked as messy as when it was left. I must admit, this is the first time I have never had my bed made or sheets changed. During my stay, I paid for 3 full breakfasts using cash and debit card but then my husband was charged for 3 more full breakfasts without his consent. This is fraud and I will be contacting them in due course. This place is a suffocating hellhole and would not recommend it at all. Thanks Premier Inn for ruining my experience.
    "A run down hotel, not the usual standard"
    Room smelt very musty and damp, a lamp was showing its wires - not safe. The breakfast was poor and fruit looked as if it had been put for days. Staff were not keen with regard dietary requirements and things on offer.
    "Great service"
    Excellent service, room spotless and breakfast was the best. Greeted with a smile from reception. Such friendly and helpful staff. Would definitely stay there again.

    See Reviews

    on tripadvisor.com

    Traveller reviews brought to you by

    Location

    Sleep Quality

    Rooms

    Service

    Value

    Cleanliness

    Write Review

    Hotel description

    Explore the 'Garden of England' with a stay at Our Maidstone (West Malling) hotel. We're in the peaceful village of Leybourne, just up the road from West Malling, and there are plenty of business venues and places to explore nearby too. Spend the morning testing your driving skills on a Brands Hatch track day. Then visit Maidstone or Rochester for a relaxing afternoon wandering through the shops. The grandeur of nearby Leeds Castle is an absolute must. After a busy day, come back to the hotel for lovely food at our on-site Premier Inn restaurant and a lovely comfy bed.

    Hotel contact information

    Phone: 0333 321 1287

    Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.