Maidstone (Allington) hotel

What has happened to Premier Inn? The reality is a far cry from its idealistic adverts. I have stayed at this hotel on many occasions this year due to it’s proximity to my work location. Despite its tired and worn rooms, basic tv and internet, extremely slow service in the restaurant resulting on many occasions food arriving luke warm , the staff have always been friendly even if evidently untrained in the restaurant and the rooms have been clean. However, on my most recent stay accompanied by my wife, the room with its rusty towel rail, marked walls and overdue refresh, was already occupied by a large cockroach on the wall. We immediately told the desk staff who came to see the cockroach which I had now penned in a glass. We asked for and were given a different room in a different wing of the hotel. We were told this is highly unusual by the staff member and that he had never seen a cockroach before. The new room was of similar lacklustre standard, minus the cockroach …or so we thought ..until we noticed, on the floor just outside the door of our new room a small container that I thought was a phone case. It was in fact a cockroach gel trap with the date of 28/9/26 written on it ( see photo). So clearly there is a cockroach issue at this hotel and has been since at least late September. This , I think is the last straw for me in this declining hotel and I won’t be staying there again.

Very good hotel,reception very good, Stacey in the bar was exceptional ran around, looked after us very well

The staff are wonderful, so friendly and attentive. My wife has special dietary requirements and they were so attentive. Highly recommend staying here.

Great experience! Staff were lovely rooms were clean and bed was comfy! I stayed with my boyfriend and we both enjoyed the stay

The hotel is allegedly about to be refurbished which it is definitely in need of. The only positive were the staff who were helpful and polite.