Maidstone (Allington) hotel

The Premier Inn was generally ok, except their failure to check our requirements, one question it seems, ie we booked 2 rooms for 4 adults and 2 children paying for our breakfasts as well as accomodation. We also had dinner in the Beefeater, waitress took our drinks order and brought 4 pints and 2 halves of coke max to our table, spilt all of it, mainly over my daughter! We know accidents happen but there was no effort to reseat us even though there were options available, in the end we got up and moved ourselves, we asked for replacement drinks 3 times and in the end my daughter went to the bar herself to ask for them. We ordered our food and when it came 3 of the 6 plates had incorrect items, that was sorted quite quickly. But by this time it was late,none of us wanted any dessert, even the children. At breakfast we presented ourselves and were greeted with a very brisque "have you booked" to which I confidently said yes and we've paid for it, "well you haven't booked" you're not on the list, which is where the question I mentioned at the beginning of the review came in, did the receptionist ask you if you wanted to book a table, I to which I responded surely the fact we paid for it in advance would answer that! By which point I must admit I was getting a bit annoyed, she flung a dismissive hand at the empty table for 8 behind us and said you'll have to sit there until we can sort you out. We sat and waited nearly 35 minutes before anyone spoke to us again (except to say we're very busy with people who've booked their tables). When we ordered our breakfast it came about 25 minutes later only 1 of our 6 plates had the right items we'd ordered, the waitress brought a bowl of extras ie sausages bacon tomatoes hash browns, no apology and said there you go pick what's missing out of that! Utter shambles and I speak as someone who's stayed at Premier Inns hundreds of times with rarely an issue.

Nice hotel. Friendly staff and a perfect location for us for visiting daughter at Uni. Unfortunately we were there on the hottest weekend of the year and with no aircon and a window that barely opens, we almost roasted alive in there. We did know there was no aircon so just unfortunate timing but it’s not something we’ll do again in the summer months. Lesson learned.

1st of all thank the hotel for giving me a room I requested. Reception had a lad on that didn’t seem to know how the system worked and the lady that did know just wanted to go to clean the rooms. We checked in at 3 and by 8.20pm we had 3 fire alarms going off. We were in and out like Bonnie Blues mates. Luckily we had no more alarms but at 2am a family were letting their kids run about so Lenny Henry is wrong and you don’t get a decent nights sleep. On to breakfast I would suggest you save your money and visit a local Wetherspoons.

Lovely hotel , with nice walks around the lake . Room was cool and had a nice new fan . Receptionist was helpful with getting us a taxi to party . Had breakfast was freshly cooked to order . Always stay here as sometimes a lone traveller feels safe and comfortable

The service in the restaurant was exceedingly slow. The food was disgusting and embarrassingly bad. Over cooked freezer food. I will NEVER go back! We had to wait so long and the restaurant wasn’t even busy. I had ribs and chips, the chips were hard, the bbq sauce was bought in and tasted really synthetic. I don’t really have anymore words to say quite how bad everyone’s food was!