Maidstone (Allington) hotel

We stayed here one night prior to getting the ferry from Dover. I would definitely recommend this place to stay - lovely friendly reception staff. We had a lovely dinner in the evening - salmon was excellent with gorgeous roasted vegetables. We had the breakfast next day which was also very good. We will definitely stay again.

Welcome to the 90's! The hotel does not have any air con and the rooms on the top floor heat up dramatically in the summer. They give you a floor standing fan to try to keep the room cool! The fan we had span and made a load of noise with very little output! Our room got up to 28 degrees in the night with windows open and the fan running on full blast! There is no way to contact reception from the room! I had to walk down to reception to ask for another fan and then carry the large floor mounted fan up two flights of stairs!

Could not fault anything. We arrived in the middle of the heatwave. The staff member who was cleaning other rooms came to ask us if we would just like a sheet which she got for us. She also went and got us some cold water. A real star. The room was clean and one of the quitest hotels we have stayed in, nothing was too much trouble for the staff

Had a lovely night at Premier Inn Allington. Reception staff friendly. Room was great (room 6) but to be honest, the shower was awful. Bar staff were very pleasant and the food was lovely (Pork ribs and chips). Would definitely stay again.

The Premier Inn was generally ok, except their failure to check our requirements, one question it seems, ie we booked 2 rooms for 4 adults and 2 children paying for our breakfasts as well as accomodation. We also had dinner in the Beefeater, waitress took our drinks order and brought 4 pints and 2 halves of coke max to our table, spilt all of it, mainly over my daughter! We know accidents happen but there was no effort to reseat us even though there were options available, in the end we got up and moved ourselves, we asked for replacement drinks 3 times and in the end my daughter went to the bar herself to ask for them. We ordered our food and when it came 3 of the 6 plates had incorrect items, that was sorted quite quickly. But by this time it was late,none of us wanted any dessert, even the children. At breakfast we presented ourselves and were greeted with a very brisque "have you booked" to which I confidently said yes and we've paid for it, "well you haven't booked" you're not on the list, which is where the question I mentioned at the beginning of the review came in, did the receptionist ask you if you wanted to book a table, I to which I responded surely the fact we paid for it in advance would answer that! By which point I must admit I was getting a bit annoyed, she flung a dismissive hand at the empty table for 8 behind us and said you'll have to sit there until we can sort you out. We sat and waited nearly 35 minutes before anyone spoke to us again (except to say we're very busy with people who've booked their tables). When we ordered our breakfast it came about 25 minutes later only 1 of our 6 plates had the right items we'd ordered, the waitress brought a bowl of extras ie sausages bacon tomatoes hash browns, no apology and said there you go pick what's missing out of that! Utter shambles and I speak as someone who's stayed at Premier Inns hundreds of times with rarely an issue.