Maidstone (A26/Wateringbury) hotel

This was the perfect overnight stay for us when attending a family members wedding nearby - the bed was comfortable and the room was clean, the restaurant provided us with a perfect place to eat dinner and breakfast and the garden was cool and pleasant in the hot weather for tea.

Having stayed in various Premier Inns, this has to be the worst. Traveling as a family of 6 adults, one toddler and a baby. The attached restaurant, the staff were soo miserable no small talk, no smiling, no interaction at all. When the food arrived it was basically thrown on the tables. The rooms although small were adequate, however we where awoken around 2-30am by the next room to what I can only describe as an orgee, three adults performing sex acts, talking loudly, screams and moans. They then left the hotel around 3-30am. I was unable to leave the room to go to reception due to not wanting to leave my partner and baby. On leaving the next morning this was brought to the attention of the staff. I did explain that we were going away and I would make the formal complaint on my return. The staff explained that they would advise head office of this and too expect my complaint. I contacted head office on my return who stated they had not been made aware and on contacting the hotel nothing had been documented. I am not a liar, and I feel very very let down by both the Premier Inn complaints team and the hotel staff. I have always had a good nights sleep and felt very safe in these hotels but not any more.

The quality of the Pillows and mattress were excellent, ive had a really good night sleep, i Will be booking Again with premier inn for sure. Prices of the rooms are affordable, i would recommend this hotel to everyone staff are very friendly and helpfull.

Definitely one of the smaller rooms I've had with PI, not helped by the lack of storage space which meant I spent the week tripping over my own suitcase that could only live on the floor with things still in it. That's the downside. On the upside, the comparatively low ceiling kept everything in proportion, everything worked and the view into the central courtyard garden was very pleasant. The real upside is with the attached restaurant - The Wateringbury - which is still a proper pub restaurant that is a destination in its own right. It's this that keeps me returning to this PI, not so much the room as the adjacent food. PI management take note!

A truly five star experience! Premier Inn provide a consistency of service and quality that is excellent. The staff are welcoming and always manage a smile and an interest in guests. They take the trouble to give a personal service which separates Premier Inn from its rivals.