Rainham (Kent) hotel

ta-ratings-img(426 reviews)

    Perfect for exploring the beautiful Kent countryside and the Historic Dockyard Chatham

    Hotel FacilitiesSee all

    Free parking

    Air conditioning

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Exterior at Premier Inn Rainham (Kent)

    Parking at Premier Inn Rainham (Kent) hotel

    Our rooms

    Standard double

    A super-comfy bed, a powerful shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Beefeater
    Breakfast

    Reviews for Premier Inn Rainham (Kent) hotel

    1-2 of 426 reviews

    "Poor standards"
    The room was very tired, with damage to the desk legs, skirting boards and carpet. The toilet and shower were only of a poor standard with long dark long hair on the walls of the shower. The night employee ( ponytail) was unwilling to make eye contact or even talk. When asked a direct question, he got up and walked into the back room. The agreement with the beefeater for breakfast was dictated by the lack of a chef for 2 out of the 4 days. So there was toast on offer. Shame they cannot save the money on the TV adds and put them into their hotels.
    "Nice cozy place"
    No lift for people but there is a lift for luggage that I was not informed off till I lugged my case up to the second floor, rooms standard premier inn clean tidy, small reception area no sitting area but there is a beefeater attached for drinks and meals,
    "Stay for a wedding"
    Great place to stay, very pleasant and helpful. Rooms were a bit tired, could do with a refresh but the bed was very comfortable
    "Great experience"
    Really friendly staff. Clean room. Slow to answer emails before arrive, but very helpful on arrival to the premier inn.
    "Beefeater partner restaurant give it a miss"
    To be clear the hotel is fine if you need to be in the area. No problems with it so this review is slightly unfair on Prem really. We have.Stayed there a number of times and usually do the meal deal breakfast / dinner package which is quite good value and is provided by their partner company Beefeater. This time however the expirience was terrible. Everything from wait time to be seated ,although we already booked a time slot. We were there there nearly 3 hours and not one table had been cleared of plates by previous diners. Dirty napkins on the floor along reciepts, overflowing bins at the workstations, terible service and food the list goes on. If we thought the dinner was bad the breakfast was worse! So many things wrong, dirty cups and plates being the tip of the iceberg. We were told that this particular Beefeater is on the market hence the bad service / quality. Happy to book the hotel again but if were the hotel management I would be having strong words with their food and beverage supplier as I paid Premier Inn for the package not Beefeater so the responsabilty is with them to sort it out.

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    Hotel contact information

    Phone: 0333 321 9211