Gillingham Business Park hotel

This hotel was a huge disappointment after being a fan of Premier Inns. The rooms are grubby and really uncomfortably hot.,at one stage 28 degrees with only an inadequate fan to cool. We did open a window but had to close it due to noise thought the night v under the window. The restraunt was dirty with uncleared sticky tables and we had to put up with foul mouthed loud men who the staff just laughed at whilst we were in the bar and families were in the restaurant area. We asked for a glass for a bottle of wine we bought (4 of us) to be told they only had 3 glasses. The staff were unhelpful and unfriendly. The break fast was mediocre. The whole experience was depressing and there’s no way we would recommend anyone staying at this hotel.

Me and my partner have been staying at this hotel for 2 month's now and have come across some not so good issues throughout our stay at this hotel as soon as we have reported them on all 3 occasions 1st problem was resolved in a matter of minutes by staff member Andy who is a very polite gentleman and greets guests with a smile 24 7 top man. We had a few issues with some stuff in our room and when the issue couldn't be resolved wonderful smiling receptionist Tatiana is always on hand and goes out of her way everytime to help resolve the issue to the best of her knowledge and ability well done Tatiana top lady. When you need a hand at night or if you have any issues throughout the night you have always got the wonderful well spoken gentlemen himself A.J is always at hand to help you with any issues you may have throughout the night well done A.J top man thankyou for doing a grand job and keeping your guests safe why they capture their Z Z Z Z Z Zs. Me and my partner are night workers so when it comes to having house keeping and room clean this can be a challenging time for us as we can only get the house keeper in our room at the weekend due to being night workers and everytime we need our room cleaned house keeper/receptionist Lou is on top form and is a pleasure to have as a staff member at priemer inn hotels and sets a fantastic example to the priemer inn hotels and hotel industry 10/10 for staff member Lou lovely lady we love you Lou. And lastly not forgetting the biggest Most important lady of all the one and only person who makes this hotel a pleasure for the guests to come to every time and it's not the easiest job being a manager in any industry it can certainly be a challenging time but not for this lady who makes being a manager look easy and gets her job done and keeps her staff and guests happy and gets through her working day with flying colours and nothing ever seems too much trouble for her when you stay at this priemer inn hotel and no one is as amazing as they are and greet the customers like they do on your check ins and bid you your farewells on your departures from the hotel the one and only biggest most important member of staff the wonderful lady/manager herself Shelley who knows how to make a hotel a pleasure to come to and makes you feel at home well done Shelley 10/10 for you you are the best manager ever well done and thankyou for being you.

I had booked the room for a one night stay so I could spend some time to sort out some family matters in the area. Check in was done online but the gentleman that booked me in was nice and friendly. In the morning for check out I recognised that Lou had served me on a previous visit and she was lovely and asked how things were going as she had remembered the conversation from a couple of months ago. This showed great customer service as I was no doubt just one of hundreds of people that she had interacted with since the last visit. Well done Lou, and thank you.

Wonderful experience! The hotel was spotlessly clean, the breakfast was delicious, and the staff were very friendly and helpful.

Big thank you to Tatiana for looking after me during my stay from checking in to booking me a table in restaurant and making sure I registered my car