Gillingham Business Park hotel

Whilst the room itself was okay, the unbearable noise coming from within the hotel was bad enough to ensure a terrible nights sleep. Add to this the extractor fan in the bathroom sounding like a foghorn, and I’d highly recommend avoiding this site!

Called weeks before to ask for rooms next to each other as disabled parents need support. Upon arrival not only were we not next to each other we were 2 floors apart and on opposite sides of the hotel. This meant that attending to their needs became very difficult. Their room (206) has a very strong smell of damp. Our room (16) had a flickering light and dirty sheets. I went to the reception with all of our concerns. The man on the desk said that there was nothing he could do and that it was not his normal hotel. Very bad customer service and we will not be staying again.

We arrived Saturday 1st August to check in to this hotel when we arrived we was assigned room 118 by Byron when we got to room their was an issue within our room and we reported this back to Byron he then had a look at changing us room he then went out of his way took us to check the 2nd room was good for us then placed us into room 3 on ground floor then again unfortunately after we moved into room 3 again I then plugged my phone charger in and the whole electrical system went off and we then again had to be moved room. Byron then after the 2nd time of moving us 3rd time the room was perfect for us after he had already moved us 2 times also he had made the bed up for us in the first room and then offered again to make it up for us again which we said to him no that’s fine we il make this bed up. But we cannot fault the customer service in which Byron had given us and did for us during our stay thank you Byron your a pleasure to be welcomed by at the Priemer inn Gillingham buisness park thank you.

Had the worst night’s sleep in this hotel. No air con, useless fan & staff couldn’t care less. It was quite cool outside but the ridiculous policy of not being able to open window made it a horrendous night. I ended up spending 2 hours in my car trying to sleep as it was better than this. Complained via the good night’s sleep guarantee & no joy - NEVER AGAIN!!

Booked a hotel room where I had a car accident and due to the shock accidentally booked the wrong date. I arrived at the hotel unaware of my own mistake until checking in, thankfully a staff member by the name of Shelley helped to rectify my booking so I could stay the same night instead of me being stuck. I was helped out when I need it most!! Definitely recommend, not only was the customer service amazing but everything else was great.