Folkestone (Channel Tunnel) hotel

Mark on reception did something that no other premier inn employee has ever done. Ever. In many years of travelling as a disabled couple staying in an accessible room….. he organised and brought to our room soy milk. Why does this matter? Well as a interabled couple that means as the one working body, I am expected to do all of the lifting, carrying, pushing, organising, doors, luggage etc as my tetraplegic husband can only just about manage to move himself over the carpets. So for someone to actually organise us some vegan milk rather than say, which is ALWAYS said “go and get it from the restaurant ask over there”. He didn’t, he not only got it, but brought it to our room. That man needs a medal! I felt supported as the carer who is constantly struggling. My husband felt his needs were being met by the premier inn. The next step would be to provide the option of soy/oat milk single portions for us to be able to have the freedom of choice. We pay the same as everyone else, give us vegan lactose intolerant folk an option. Again, mark on reception 14th July 2025 thanks Emma and Alex we appreciate you!

Rooms were far too hot to be comfortable. AC was not working but for some reason the rooms were about 10 degs hotter than the outside ambient temperature! As a result we couldn't sleep . Otherwise hotel would have been fine and friendly staff.

Arrived at 2.50 couldn’t check in until 3 pm, the boy on reception said . Then proceeded to check others in ! At 3 pm the self check in didn’t work anyway so still had to wait in line and check in With the boy . Lights didn’t work in our room ( wrong key card to get the lights working apparently) Not the best start after a 6 hour drive . No air con just a noisy fan . Possibly the worst example of a Premier Inn we have ever stayed in . What a shame As this possibly monopolizes the stays close to the EuroTunnel. Must do better !

The hotel staff on receipt are very good and polite . The Staff in the restaurant and bar are hopeless ! They are slow , have no service skills whatsoever (polite yes)but useless when it comes to efficiency . We went twice in 2 weeks , same thing !. At one point there where 6 people at the bar waiting to be served and one you girl serving who had no idea of what the job of bar staff was or is . There where another 5 staff walking about chatting behind the bar and the pub , clearly oblivious to the fact that customers had been stood there waiting for a drinks order at least 15 minutes with only 1 incapable bar staff . It would have been quicker to catch the train to France and order a drink there . I thought one experience of that pubs staff could be put down to difficult on that day , but 2 weeks later the same thing clearly point out to they are in need of waking up ! From the permanent state of sleep there in and then need to have some training ! If you’re staying here …. Take a 6 pack of drinks at least you’ll get one ! Bloody useless !

Truly horrendous experience staying here, rooms are stiflingly hot with no air-conditioning, fans provided but so noisy you can't sleep, can't leave windows open, also due to the noise. Didn't help that there was a drunken wedding party staying who were so vile the police had to be called, would never stay here again.