Folkestone (Channel Tunnel) hotel

This has to be the worst that Premier Inn have to offer - absolutely never again! When you book a premier inn, you generally know what you're getting, a comfy bed, clean room and generally good value for money and so it is my usual 'go to' when needing a stop over somewhere, we will never stop at this one again. In recent years, Premier Inn feel in necessary to bombard you in the days before your stay offering you breakfast, offering you online check in, asking if you want a dinner reservation etc. what they didn't email and tell us in advance was that our room was going to be hotter than a sauna. This is obviously something they knew about, because when we got to our room, there was no duvet on the bed only a sheet, something I have never seen in any other premier inn, and I must have well over 100 stays with them now. There was a pitiful fan in the corner of the room moving the hot air around. Interestingly though, on the child's bed, there was still a duvet, so they obviously assume that children don't feel the heat. The window only opened about 3cm so was useless. None of us got any sleep because of the heat. we all had cold showers in the middle of the night in an effort to cool down. This is NOT what was needed ahead of an early start and a 12hr drive through France the next day. Didn't see any staff at any time to talk to, nobody at reception on check in or check out. I have written to them and tried to get a refund under their Good Night Guarantee, however they refused the claim, stating that the website doesn't advertise air con therefore it's not their fault. I get that it is summer, but even so, the heat of the room was unbearable and something I have never experienced before at any hotel and they obviously knew that in advance. They are building a new wing on this hotel, I feel money would have been better spent putting air con into the existing rooms. I have never read the reviews for premier inn, like I said, you generally know what you are going to get, had I seen these, I would have cancelled and used our usual stop in Calais instead

Would never stay here again because of the extreme heat in the room. I slept less than 3 hours before driving through France next day. So no real issues other than no air conditioning!

Far too hot. Only a small fan provided. No air con in the rooms. Window safety locked so cannot get much air in. Even the hallway and the building are hot- felt like heating was on?! Usually have a pleasant experience/good nights sleep when staying in premier inn hotels-this one however has not met expectations-purely down to the unbearable heat in the rooms. This needs addressing by management. The company is big enough that they should be able to afford to fit in conditioning. Other premier inns I’ve stayed in have air conditioning.

2 star at best. I love a Premier Inn normally but don’t think usual Premier inn! Had I read reviews before I came I would not have booked. I echo what many of my fellow travellers have said. It’s RIDICULOUSLY hot! Had to sleep pretty much naked, wet towels, fan blasting on us all night. I even washed mine and my daughter’s hair before bed just to try and cool down. It wasn’t even that hot outside (around 20 degrees) so goodness knows how people have got on in the heat wave last week. Not an enjoyable experience at all. I even wondered if the odd recent 5 star reviews were made up to be honest as even without this nauseating heat it’s not anywhere near 5 stars. Disappointed by this one.

I am writing this review at 01:30 in the morning as I still haven’t been able to get any sleep. My two children have just about nodded off out of exhaustion. My wife is repeatedly wetting towels with cold water to cool us all off. The room we are in is registering at over 32 degrees Celsius. There is no air conditioning throughout the hotel. I have been down to complain. The guy on the desk apologised and brought us a second fan. I have been online and looked at the company’s complaints and refund policy and it states that a hot room is not a valid reason for a refund as the hotel doesn’t list air conditioning on its website as a feature of the hotel. Personally I feel that it should be expressly stated that there is no air conditioning as this is not something I would specifically have looked for - it was certainly our expectation that there would be air conditioning in the rooms as it’s 2025. It sort of feels like a lie by omission. Even without air conditioning, I can’t worn out joe the room is so hot as it is only 17 outside but feels like 14. We have a second stay here booked for when we get back to UK but I will be cancelling this and driving through the night if I can’t find another hotel. That is easily the better option than staying here again. This is absolutely the worst night in any hotel I have ever experienced.