Dover Central (Eastern Ferry Terminal) hotel

Shambles, that's all I can say! What has happened to the Whitbread brand. I'm a former PI hotel Manager and I can honestly say that the hotel would not pass a brand audit (if they even still do them). Check in online to save time - no. QR code won't work on the one self check in terminal, reception staff couldn't find with name or reservation number. We were allocated room No. 10 for a F4. The window had been left open, clearly to air the rancid smell, which made the room freezing. The edge of the desk was peeling all of it's veneer, and drawer ro wardrobe stuck in a semi open position (couldn't be closed or opened) which made the room look tatty. The shower - firing to the back of the bath with no way of directing down, water spurting from the back of the shower and out towards the sink and onto the bathroom floor. The bathroom floor - spongy and sinking around the sink. The bathroom fan - tapped out years ago, the entire space dripping with steam. The shower gel - toppes up with water. 10PM, fire alarm goes off. Well rehearsed we all jumped out of bed and left the room without delay. A member of staff appeared at the end of the corridor - presumably to check guests were vacating, then disappeared. Guests were exiting into the dark car park and simply congregating in the road. A member of restaurant staff appeared out if the restaurant fire exit and also stood with other guests on the opposite side of the door. Some guests chose to risk it and stay in their rooms and occasionally checking out of their curtains - morons! Now, I've no issue with a fire alarm going off and having to evacuate - that's what it's there for - even if just for a false alarm. I've had to evacuate a City Centre PI on an Easter weekend, with every room occupied, and being 8-month + pregnant - and unable to use lifts across 5 floors. The pre-alarm alerted me to the location (a guest vaping in their room) Them refusing me access to check their room, the alarm went into full alarm and fu evacuation and fire brigade on route. Contingency reports were printed and ready account for guests. We arranged the guests and each team member well drilled for such an eventuality. The team at Dover appeared to be wandering like headless chickens. Communication was non existent, just a message on the grapevine that we were allowed back in! These people are in charge of hundreds of guests in the event of a real fire - highly concerning. I'm not sure on the exact height of the hotel, but I'd say it's a high-rise and should be treated the same in the case of fire. Breakfast - poor. Cold plates, cold food, lack of available item's - had to ask for another bottle of syrup as they'd put out a bottle with a teardrop left in it - just why? These are the basics, they really are. Honestly, we are done with PIs. The standards are dropping year on year. I'd say TL are probably more superior to the PI brand now, and I'd always endorsed it previously. Moving forward, I'd recommend a HI or other IHG hotel. PI sort your standards out!

Its about time Dover Central had a refurb. Weve been staying there for years and its now getting to the point that its no longer tolerable. The bathrooms are disgusting, nearly all the rooms smell awful, and the decor is in terrible condition. The TableTable restaurant for breakfast is a disgrace. The tables and chairs are as though they've been held together with grime, the plaster is falling off the walls and the staff are so poor and beyond belief. Cannot understand that your staff served parents with 3 children dressed in pajamas at 21.30 at the bar!!

I have been to multiple premier inns but will never return to this one again. Pros.. room was clean that was it Cons …. Staff rude I work in hospitality an I know you can have a bad day but in this business a smile an eye contact goes a long way also when your a customer you don’t need to hear staff bitching it’s not their problem this is your job if not be polite an find someone who is willing to help. The restaurant was poor not much stock an you must know how many people are staying if you don’t have change a polite notice saying card only would have been better than having to give people change in 20p. Breakfast was lukewarm an cups were dirty an no one clearing away. Also not clean a floor wet from leaks in ceiling a next morning still not been cleared up. Also if you press buzzer for any help no one comes although the night person when we all came back was very smiley an polite

Comfort: 3. Beds are small my kids feet even stick out the bottom of his bed... edge of beds are hard but pillows were good the rooms are big so thats a extra star Presentation: 1. Restaurant looks nice... sort of.... but theres holes cobwebs and water leaks through out the hotel Cleanliness: 2. In the restaurant there is crumbs everywhere on the floor mostly dirty tables... and sticky floors Hygiene: 1... for the restaurant theres dirty cups in the clean cup section... they bearly clean them... 0 clean tea spoons all are dirty Noise: 0 theres a kid above us jumping and running around on the floor above us 24/7 Customer service: 1... the workers are nice but they are understaffed and when we complained about the people above us constantly banging and stuff they didnt do anything... they have no one at reception and no bell to ring to get them... they expect us to know how to sign in on a computer and if you dont you have to wait!?!?!?!? They are so lazy they cant be asked to do anything.... 1 worker was doing everything and the others were just lazy chatty and miserable we got a refund for breakfast only and we have to call customer service again for a full refund This is the WORST hotel I have stayed at I have been to atleast 100 Premier inns and other hotels and every single one I have been two is better than this... this hotel makes other bad hotels look luxury Ther location is calming though if you like the sea This hotels atmosphere looks welcoming however once you get there there is nothing worse For 1 night we payed £80 excluding breakfast. This is not worth it they think this hotel has alot of value im warning you if you stay here your most likely to receive the same treatment you shouldn't risk it... I forgot to take photos so I cannot supply any evidence but General rating: 1 star

This hotel is located on the sea front in Dover, very close to the ferry port. On the plus side, the rooms are of good quality and of a good standard of clenliness. On the down side, ventilation is a big problem; not the asir conditioning which the hotel will state. The windows have a restricted opening as a safety measure but this means that it is difficult to get a flow of air into the rooms. If you are on the North side, this means noise from the traffic to and from the ferry port.