Dover Central (Eastern Ferry Terminal) hotel

Enjoy great sea views close to the port, with handy links to Canterbury, Calais and London

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2,563 reviews

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Guest Rating:

4.5

Based on 2,643 surveys

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Marine Court, Marine Parade, Dover CT16 1LW

Sat Nav Directions: CT16 1LW What 3 Words: ///dizzy.shares.fantastic

Directions: Situated on the Dover seafront, close to the town adjacent the Ferry terminal. From (J13) of the M20 follow the A20 for 8.5 miles. Next to the Marine Court Table Table.

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Transport and local information: Dover Ferry Terminal 0.5 mile
Dover Castle Historic Site
Dover Train Station 1.5 miles

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Hotel Parking: Free parking - please collect a parking pass from reception.

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1-5 of {{2563 | number:0}} reviews

4 Nov 2020

brianfernandes2709

Trip Type:

""Not So manner-able gesture.Please Be Kind""

the rudest customer service i have ever experience. i had requested for a sea view room on the top floor, However while i was checking in it was informed to us that the top floor is under maintenance. i understood the circumstances & carried forward. But to my utter shock the top floor was all fine and the guest where checked in into the top floors. information of other details were also not mentioned. we had breakfast for two days and it turned out to be comfortable and satisfying as the manager Mr. Mathews behavior towards us was inappropriate giving us strange looks. nor we were asked for breakfast again or served with a smile. We felt bit uneasy. we did experience kind gestures from Mr. Kal and Miss Katy at our dinner service. kind request to the premier inn staff and restaurant manager Mr. Mathew please be humble and treat all origins equally. Thank you

1 Nov 2020

themarlows32

Rickmansworth, United Kingdom

Trip Type: Family

"Not the quitest Premier Inn we've stayed in"

We have stayed in quite a few Premier Inns and this has been the worst one. Had a bad night sleep, you can hear every footstep and TVs from the rooms next door and above. Not the cleanest room, windows very dirty and a musty smell. Would not stay in this one again. Boy racers having a meet up outside at 11pm with them driving up and down, even with window closed the noise was terrible

30 Oct 2020

V625LAdavidb

Trip Type: Family

"Billerent time"

My family stayed here for 3 nights and had a billerent time away.The room was very tidy and clean.the staff was friendly and the check was quick and simple. The only thing we found bad was there was a family near by us and they let their kids run up and down the halls up till 9 at night then early in the morning. The breakfast was amazing and tasty and the restaurant staff was very good.

20 Oct 2020

Glyn R

United Kingdom

Trip Type: Business

"Poor nights sleep and shocking customer service"

In the last 3 years I've travelled regularly as part of my job and stayed in all sorts of hotels around the UK and overseas. I try to be fair and subjective but after 3 nights staying in this shocking example of a premier Inn and experiencing first hand the staff and Premier Inn customer service I'm going to be giving them a miss in future even if I'm not paying. Check in was reasonable but no mention of where or when to go for breakfast. Just mentioning at this point it was a bed and breakfast rate of just under £80 a night so not a budget booking. Room was average but I'm not sure where the much advertised amazing mattress went as mine was soft and saggy. I went straight back downstairs after dropping my bags off at 5pm to try and arrange a breakfast bag of some sort as I had to leave for work at 4.30 am and was told that one of the items ( the guy on the desk wasn't sure which one) had expired so they were not doing breakfasts to go. He had no desire to assist and told me if I really wanted to I could come back later and speak to the night staff but as far as he was concerned they were not selling breakfasts to go (seemed to assume I wanted to buy one and made no effort to check my booking or help) At this point I would like to mention that neither myself or the guys I work with have EVER encountered a hotel that hasn't made an effort to put a few items in a brown paper bag when they know we have to leave early. This has ranged from the Rolls Royce Experience of a couple of bacon rolls, sauce sachets, muffin, breakfast cereal , carton of milk and some juice to the other extreme of two rashers of bacon in a roll and a small carton of juice. The most common breakfast to go is usually a croissant, butter and jam, an apple or a banana and some juice which I would have been happy with - after all Premier Inn were charging my company almost £9 for a basic breakfast. I reached out to Premier Inn that afternoon via their media team and then spent a fruitless 3 days getting one message a day back insisting I supply multiple details about the booking before they could even discuss the breakfast situation. I provided the booking reference number, my full name (I booked it for myself through a corporate Travel Company so my name was on the booking and I was staying at the hotel) but because I did not have the corporate e-mail address that was used and postcode readily to hand they were not prepared to help. Hardly a data protection issue just a common sense one. I wasn't asking for anything other for them to contact the hotel to find out why they were not able (couldn't be arsed) to put a basic breakfast to go together. So for the three days I was there I had to buy my own or go without. On top of this the hotel seems to be thrown together with extremely poor sound proofing for a 'modern' purpose built building. I was woken at 2am for the first two nights by footsteps overhead and on the third night had to contact reception and ask them to speak to the occupants above me who appeared to be exercising or moving furniture for most of the evening. Been to Dover 3 times this year but the first time in this hotel. Needless to say it will be the last. E minus for effort for customer satisfaction.

11 Oct 2020

130daizya

Trip Type:

"Horrible customer service"

We booked premier inn for 2nd of October as we were celebrating my birthday. While booking we called the hotel n requested for a sea view room and gentlemen on the phone Mr. Adam assured us that he has made a note and it won’t be a problem, when we arrived I released that the hotels most of the rooms where sea facing or hill facing but we got a parking view with a building in front (room no 317) the lady at the reception was not even approachable while Checking in she didn’t even bothered to inform us our room no and when I asked her what Is room number she was like look on the card. We had kept our bags before checking in as we were early n check in was at 2pm so when we came to check in and asked for our bags we were taken to staff room and the lady just opened the door for us to go n pick our bags. First I though it was may be covid thing but then if that was it the gentlemen who took our bags asked us to leave at reception n He took care of it. Secondly next day we had a amazing experience in Canterbury premier inn where we stayed on 3rd oct night and had left our bags after check out. no one made us go to staff storage room to collect so I don’t think it’s covid measures. One more of my oberservation I did was, the lady before me at the reception had some problem in her kids room. She was told to come n speak to the manager in the morning. Which means they have to be in the same room that night. I have worked my self for 7years in hospitality and still continue to work in customer service and I don’t think this is a way to behave and it’s not acceptable.

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Hotel description Wake up shipshape and ready to set sail at our Dover hotel. After a great night's sleep in one of our super comfy new generation bedrooms - featuring an impressive 40" flat screen TV, freshly-updated bathroom with large shower head, and brand new, slumber-inducing, king-size Hypnos bed - you'll be right on hand for the ferry or cruise ships, perfect whether you're channelling your energy into business or pleasure. But it's not all about the high seas. There's plenty here for land lovers too. From the iconic White Cliffs and striking Dover Castle, to the town centre and transport links, to historical Canterbury and the rest of Kent.