Dover (A20) hotel

Walk the nearby White Cliffs, storm Dover Castle or bow your head at the Battle of Britain Memorial

TripAdvisor Traveller rating:

1,142 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,512 surveys

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Folkestone Road, Dover, Kent CT15 7AB

Sat Nav Directions: CT15 7AB What 3 Words: ///single.suggested.exposes

Directions: M20 to A20 to Dover. Through tunnel, take 2nd exit onto B2011. Take 1st left at roundabout. Hotel is on the left, after 1 mile. Next to the Plough Beefeater.

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Transport and local information: Eastern & Western Docks Ferry 5 miles
Dover Castle Historic Site
Euro Tunnel
Dover Priory Train Station 2 miles

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Hotel Parking:

Free on-site parking is available at this hotel.

Please note, some sat navs direct to the wrong location through the channel tunnel. Please use directions to Folkestone Road B2011 in this case, not the channel tunnel.

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1-5 of {{1142 | number:0}} reviews

11 Sep 2020

kevindP8599RD

Newcastle upon Tyne, United Kingdom

Trip Type:

"Bank Holiday Weekend Stay"

We made the booking in January 2020 as I would be attending the British Rallycross Championship meeting at Lydden Hill., when the VAT Rate was 20% In July, the Chancellor of the Exchequer reduced the VAT rate for certain hospitality supplies to 5%. On the Thursday before we arrived I received a phone call from the hotel to say that as they were busy it was recommended that I made reservations for breakfast and dinner at the nearby Beefeater Restaurant. So I specified that we would like breakfast early on the Sunday and Monday morning and around 08:00 on the Tuesday, and also specified dinner reservations for 18:00 on the Saturday and around 19:00 on the Monday. (The girl I spoke to said that breakfast would be served at 06:15, which I thought strange as I am aware that their standard hours are 06:30 during the week and 07:00 at weekends.) When we arrived on the Saturday afternoon with an expectation that the original price would be reduced, given the 15% reduction in VAT. We were charged the original cost and they tried to charge us full price for breakfast on the Monday morning, despite it being covered by the Eat Out to Help Out 50% discount. I asked the receptionist, who despite being British, did not seem aware of the change in the VAT rate, what rate of VAT I was being charged but she said that she could not tell me until I paid and it would show up on the receipt. After about 45 minutes trying to sort this mess out, and with the input of a further two members of staff we ended up with a virtually unreadable, due to poor print quality, receipt indicating that we were paying the initial price, which included VAT at 5%. I felt that, following lockdown, either the prices had increased or they were defrauding HMRC. The staff did not appear to have been trained to cope with the price reduction for booked breakfasts. In the end they cancelled my booking for the Monday morning and I had to go across to the restaurant and make the booking myself. Despite the pre-arrival telephone call I was informed that we did not have a restaurant booking for the Monday evening and that the hotel reception were unable to make a booking for us. I then had to again go to the restaurant to try to book a table. After a lot of angst we eventually managed to get a table at 20:45. The room was a fairly standard Premier Inn accommodation. When we returned on the Sunday evening, we discovered that the room had not been serviced, So when my wife went down to reception to complain, as we did not France staying in an unserviced room for 3 days, she was referred to a small piece of paper, in amongst the myriad of other paperwork, which informed us that we were required to inform reception if we wanted the room serviced. I tried to comment, using various platforms, on the customer services website but found that I was unable to submit mt comments. I eventually found the email address of the Premier Inn Chief Executive and then emailed him my comments. I received a fairly wishy washy reply from someone further down the line, the bottom line of which I felt said tough! I feel that, following lockdown, the normal high standards have slipped and staff could do with being taken through a retraining program ensuring that they are aware of the changes.

5 Aug 2020

tom_overing

Southend-on-Sea, United Kingdom

Trip Type: Family

"Great pit stop before Eurotunnel "

Good value for a quick stop in a large family room. Clean and tidy upon arrival. Staff friendly and welcoming. Peaceful hotel, shame about the elephants on the floorboards above. Good parking facilities.

22 Mar 2020

Andrewb1984

Manchester, United Kingdom

Trip Type:

"Great hotel"

Plenty parking with a barrier. staff friendly and helpful Breakfast was good although it was look warm. i'd recommend the meal deal its great value. The premier inn free WiFi was awful kept cutting out and logging me off. also when it was supposedly connected the it wouldn't connect to the internet. luckily we brought our own mobile WiFi. otherwise it will cost you £5 per night to upgrade to the premier inn ultimate WiFi. Premier inn get your act together with your WiFi there is no point offering something that is totally unreliable.

2 Mar 2020

buntyhen

Trip Type: Couples

"Weekend break"

We stayed here for two nights over the weekend for a visit to Dover castle. All the staff are friendly and helpful. We ate at the Beefeater which is located next door. As we had taken advantage of the meal deal we were booked in for breakfast this morning. Unfortunately, due to a staff accident we were unable to have breakfast there however we were advised that the Premier Inn in Dover town were expecting us and to make our way there,which we did. We were made welcome and they were expecting us. Everyone was professional and handled the issue calmly and without fuss we hope the lady who sustained the accident is soon on the mend and send our best wishes.

2 Mar 2020

lazza10

Birmingham, United Kingdom

Trip Type:

"close to various places to explore"

my wife and i stayed here in august 2019. typical premier inn, nice room, comfortable bed, friendly staff. usual items in bedroom, ie tea and coffee making facilties, nice bathroom and good location. would recommend. there is a pub next door where you get breakfast. see seperate review.

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Hotel description In rural surroundings near the White Cliffs of Dover, the Premier Inn Hotel Dover (A20) is a great base for business and leisure trips, whether you're making waves or conquering castles. Handy for the ferry and cruise terminals, as well as the Eurotunnel, you could be crossing the channel in no time. Or if great British heritage is your thing, pay a visit to the White Cliffs, Dover Castle or the Battle of Britain Memorial. Then when it's time to come home to roost, head for our tasty restaurant and extra-comfy rooms.

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