Dartford hotel

Having had a nightmare not being able to get in to the airbnb I'd booked down the road I arrived at Premier very tired (it was 1.30am old time, but the clocks had gone back an hour) very cold, and very frustrated that I'd been let down. The two chaps on the desk were utterly amazing, particularly with their manner... they not only dealt with the ridiculous situation of talking to the airbnb owner on the phone, who proceeded to haggle for the last room in the building in the early hours of Saturday night/Sunday morning, but they calmed me down, they solved problems without adding to mine... one even came up with me to my room, making sure I found it and to double check it was all ready to go. I was incredibly grateful. Next time, I'll book here in the first place.

Love staying at this hotel the staff are amazing and the rooms are always very clean , I highly recommend staying at this hotel

Plenty of space in the car park, although narrow bays. The ladies on reception were lovely - friendly, professional, welcoming. When opening the room door, the slot for the keycard was hanging off the wall but it pushed back into place and then worked. There were several suspect brown carpet stains outside the bathroom door and nasty-looking white stains on the middle front of the armchair seat - yuk. The furniture had seen better days as was peeling its outer layers. The mattress and pillows were fine and the bathroom sufficient. All the lights worked and the TV too. The restaurant attached to the hotel was horrendously under-resourced. There was quite a queue at the 'wait here to be seated' sign, and it did not move quickly. I really felt for the staff as there were just not enough of them, The chap behind the bar kept coming over and seating people, but was also running the bar so was torn between the two. There was a harassed waitress who was lovely, and kept apologising to people for the delays. She was clearly trying hard but lacked backup. The food took ages to arrive, so did the drinks but this was not the fault of the nice waitress - she was over-run. A decent night's sleep, and breakfast was good although th eggs had run out. All in all - the hotel was tired and desperately in need of a refresh and a thorough deep clean. The restaurant staff lovely but too few of them.

Had a premier plus room but it was an Awful night sleep, every time you moved the bed made really loud awful noises room is tatty not worth the money we paid. So leaving a night early and finding a different hotel

Great hotel, staff always helpful, stayed quite a few times, comfortable clean rooms. The attached restaurant however seems to have gotten poorer over the last few months, very slow service from ordering food to arrival......