Dartford hotel

Pros: The hotel was a decent standard: overall clean and with comfortable beds. The staff were friendly and fairly helpful. Booking in was easy, and the breakfast buffet was good. When my son slipped and bruised himself in the shower, one staff member was very concerned and responsive. She got me some ice for him as soon as I asked, and was very kind, asking if he needed her to call an ambulance (he didn't). Cons: The hotel in general was adequate rather than great. I've stayed in Premier Inns many times and have always found the standard higher than at this one. The tea and coffee supplies in the room were meagre and there were no drinking glasses (although these things could be obtained from reception). The punnets of long-life milk tasted particularly unpleasant (much worse than long-life milk generally does, in my experience). The buffet, although what it provided was all good, didn't have much variety in terms of, for instance, types of milk and cereals. One toaster was broken throughout our stay, and there were several staff members who were standing around chatting (on a couple of occasions ending up in the way of customers who wanted to get to the breakfast buffet). I paid for ultimate wi-fi, but there was some sort of glitch that meant it only worked on two of my three devices, despite me following exactly the same instructions with all of them. There was no bath mat provided, which led to, despite the "non slip" surface in the bath, my son slipping and falling, hitting the bath handle with his hip. The bath handle broke. Fortunately his hip didn't, but he ended up with awful-looking bruising and was stiff and sore for some days following. We were able to get a bath mat from reception after this incident, but if one had been provided he wouldn't have slipped in the first place. Overall, although this hotel was mostly adequate for our needs, I found it lacking in the quality I've come to expect from Premier Inn, and I won't be staying at this particular hotel again.

Stayed at the premier Inn Dartford for two nights, lovely/professional reception ladies, clean room and excellent stay

I was really disappointed with my recent stay at Premier Inn. The air conditioning/heating system in our room was not functioning properly and kept turning on and off, which meant the room never stayed at a comfortable temperature. It got far too hot at times, and sleeping was almost impossible. We raised this issue with the receptionist and while they did offer to provide fans or move us to another room, it really wasn't practical to repack everything and move with children and all our luggage already unpacked.

Wasnt a bad experience clean room fairly friendly staff.. but having to pay £6 for parking is ridiculous, already paying enough for the damn room. Probably won't come back due to that fact alone.

Wi-fi non existent, not good when you advertise as a budget business hotel. The key card insert by the door was faulty causing the lights and power to go out. Also they now charge on top of the stay for Parking.