Dartford hotel

Phoned before hand to check the hotel had air conditioning and was told it definitely did. Upgraded to a premium room. Got to our room on the hottest day of the year and the air conditioning was non existant. Window do not open and you could hardly breathe it was so hot. Phoned down to reception who said they could give us a fan. Great it did nothing. We were so hot we had no choice but to leave early. As we left we noticed lots of people had propped their doors open to get some air. Dangerous and unsafe but could understand their reasoning. Funnily enough the reception is freezing as the air conditioning seems to work absolutely fine in reception. Made a complaint and got a full refund from customer relations. This was thankful but we don't go away often and this stay ruined our night.

We stayed at this Premier Inn when we were in the area for an event at Brands Hatch. The location was great - not far from BH and also close to other things like Bluewater Shopping Centre and the Nickelodeon Adventure. We upgraded to a Premier Plus room which was well-worth it. Really spacious and we liked the addition of the coffee machine and fridge. Bed was super comfy, as it always is in a Premier Inn. There was plenty of parking, breakfast was great and the staff were really nice and friendly. All-in-all a great experience. We will stay again!

Staff lovely. I stay in Premier Inns every week with work all over the UK. This is by far the best one I have been in. (Standard room) My room was huge, clean and it is the first one which has cold air coming out of the ceiling fan. They are usually appalling or you get a dirty standalone fan which on a hot day does nothing. Plug sockets next to the bed, most just have USB’s so when you have multiple devices to plug in it’s a nightmare. I travel with an extension lead now.

A truly awful ordeal and complete joke of a stay. All lifts were broken I was out on the 3rd floor and had to walk up and down repeatly. The premier plus room I paid extra for was marketed to have air conditioning which it did not and the room was extremely hot. Thermostat was set to “19°.” Complained repeatedly that the room was too hot and staff informed me that the system is set to auto, they switched to manual and set to 19° which was the lowest setting. The room temperature stayed the same throughout my stay. I was provided with a fan which just moved the hot air around the room. Simply opening the window would have solved this issue but all the windows were sealed shut. There was no ventilation in the room and the heated bathroom mirror stayed on throughout the stay only adding to the heat. A true awful experience. I dread to think how hot the room will get during the height of summer. I will not be coming back to premier inn. Travelodge at least had windows that opened and ventilated the room. Animals have better living conditions and I paid a premium for an upgraded room.

Want to share some feedback and seek explanation and support - 1. Lifts out of order with no prior intimation - would nit have booked had I known about it as wanted to make it perfect stay for my son 2. Breakfast on Day 2 - Was told most of the menu items had run out when we reached Would had appreciated you would have helped make the experience as I expected.