Herne Bay hotel

We are actually staying in this premier inn at the moment for 3 nights. Got up this morning to go to breakfast and was treated so rude by the restaurant waitress, to the point I was so embarrassed, upset nearly in tears( more like a cafe as no pub on site) unfortunately I have a peanut allergy and was told I couldn’t eat in the cafe (the social) unless I sat and read the whole allergy folder. This was shouted at me so loud and aggressive in front of a lot of other guests. I went bright red with embarrassment. I only wanted fresh fruit salad as I am quite aware obviously of my allergy. So since when did fresh fruit contain peanuts? She even followed us out of the cafe with the folder shouting at us when we walked out without eating. Ended up driving to weatherspoons to eat. The premier inn is clean. Other staff okay. But it’s next to a building site. In Herne bay there is hardly anywhere to eat or park, even with a blue badge. We did last night eat in miller and Carter steak house which had no issues with a peanut allergy, and the food and staff were fantastic. The premier in is also out dated. So you can book anything premier in online, but they don’t have a food menu filter online to filter out allergies like other places to eat. Meaning the menu should come up online, you then click allergies on the page and in my case select peanuts. And then it only shows foods that are safe to eat. We have stayed in many premier inns all over the uk and never had a problem eating before. Honestly she was so RUDE and needs to be re trained and thought discretion

Fine hotel, excellent beds, great English breakfast. The place is a bit difficult to find without satnav or similar, particularly when suffering from jet lag! But it's quiet, comfortable and good value.

There are good points I'd like to say about first The young reception team and chefs and breakfast team I couldn't fault They were hard working, polite and great customer service The breakfast is fresh and lots of variety We arrived and the lift was out of order Location is a bit far from the town and beach Its about 25 minute walk The busses only run once an hour if that so my advice is to drive to the beach My room was large and spacious However there were stains on the carpet, some curtain hooks were missing making the room look shabby, a massive crack in a tile in the bathroom and the toilet was shabby I paid a lot for two nights stay so was shocked that no one was checking rooms to make sure they are in good condition My friend walked into her room and it smelt so bad because the air vent in the bathroom wasn't working which meant that all the moisture from the bathroom was in the bedroom. But they kindly moved her to a different room. I'd probly check to see if there are air b&bs or bed and breakfast nearer the beach if I was to visit again. My stay wasn't worth what I paid due the the shabby condition of my room

Friendly and helpful staff always with good and professional attitude. Rooms need to be refurbished but as a old style they are clean but need more attention on detail but you are getting everything what need

I stayed with my Mum who hasn't had a holiday in years. I told her that Herne Bay is lovely and that the Premier Inn have comfortable beds. Unfortunately they have changed all their beds and my Mum and I both woke up with stiff and sore backs, which I have never had before in Premier Inns. I am so disappointed, I don't think I will every stay in a premier inn again. I've stayed in at least 10 over the last 10 years and always had a great nights sleep before. They have gone downhill fast.