Herne Bay hotel

There are good points I'd like to say about first The young reception team and chefs and breakfast team I couldn't fault They were hard working, polite and great customer service The breakfast is fresh and lots of variety We arrived and the lift was out of order Location is a bit far from the town and beach Its about 25 minute walk The busses only run once an hour if that so my advice is to drive to the beach My room was large and spacious However there were stains on the carpet, some curtain hooks were missing making the room look shabby, a massive crack in a tile in the bathroom and the toilet was shabby I paid a lot for two nights stay so was shocked that no one was checking rooms to make sure they are in good condition My friend walked into her room and it smelt so bad because the air vent in the bathroom wasn't working which meant that all the moisture from the bathroom was in the bedroom. But they kindly moved her to a different room. I'd probly check to see if there are air b&bs or bed and breakfast nearer the beach if I was to visit again. My stay wasn't worth what I paid due the the shabby condition of my room

Friendly and helpful staff always with good and professional attitude. Rooms need to be refurbished but as a old style they are clean but need more attention on detail but you are getting everything what need

I stayed with my Mum who hasn't had a holiday in years. I told her that Herne Bay is lovely and that the Premier Inn have comfortable beds. Unfortunately they have changed all their beds and my Mum and I both woke up with stiff and sore backs, which I have never had before in Premier Inns. I am so disappointed, I don't think I will every stay in a premier inn again. I've stayed in at least 10 over the last 10 years and always had a great nights sleep before. They have gone downhill fast.

All good except the breakfasts we paid for - no food delivery one day not wven fresh coffee and poor service at breakfast the 2nd day

The hotel needs a complete makeover as looks tired. Area around also very untidy with building work going on and too & general litter. Small amount of tea & coffee provided. Rooms good size but depressing!! Be warned building work going on across road and also new McDonalds opening in closed pub literally next door. Ok to get head down for a couple of days. Stayed in better for far less!!