Herne Bay hotel

Stayed here recently whilst attending a course nearby and unfortunately ended up cutting my stay short by one night due to the overall experience. To start with the positives, check-in was quick and easy, staff were pleasant, and the Premier Plus room itself had clearly been recently refurbished. The room and hallways felt modern, fresh and very clean visually, and the bed was genuinely one of the most comfortable hotel beds I’ve ever slept in. Unfortunately, there were quite a few issues that made the stay uncomfortable. The room had a strong smell of cigarette smoke on arrival, which I suspect may have been why the window had been left open beforehand. However, the windows only open a very small amount so it was impossible to properly air the room out, and with no air conditioning the room became unbearably hot — especially during the warmer weather this week. Even a plug-in fan in rooms would make a huge difference. The hotel is also situated on quite a busy road, and throughout the night there were multiple cars and motorbikes speeding/racing past, so even trying to sleep with the tiny amount the window opens for airflow meant being repeatedly disturbed by traffic noise. The bathroom, although newly refurbished and visually very nice, also had a noticeable damp smell throughout the stay. I didn’t raise the smoke issue during my stay as I had already checked and knew the hotel was fully booked, so an alternative room wouldn’t have been available. I also previously ran a cleaning business, so I understand that smoke smells embedded into furnishings cannot be properly resolved quickly without deep upholstery cleaning, meaning there realistically wasn’t an immediate fix available beyond temporarily masking the smell. It’s also worth noting that the pub across the car park is currently undergoing renovation works, and there is a large new-build housing estate being constructed directly opposite the hotel. This meant a lot of work vans, noise and general disruption around the hotel during the stay. The hotel car park itself could also really do with resurfacing as there are numerous large potholes throughout. In the end, between the smoke smell, excessive heat, noise and overall discomfort, I decided to lose the money and leave a night early rather than stay a second night in even hotter temperatures. A shame really, because the refurbished rooms and incredibly comfortable beds show a lot of potential.

I joined a colleague for breakfast who was staying at the hotel, the food was very good, freshly cooked, and topped off with excellent all round service. Shout out to the chef for sharing his legendary skills cooking the poached eggs, very professional and nothing being too much trouble. Great all round experience and good value, keep up the good work Team Herne Bay.

A very new & clean, well serviced hotel. Staff were very friendly & helpful. Onsite catering good although choice restricted versus offsite catering.

This Premier Inn was probably one of the best we have stayed in,the room was very clean and everything was there. The most outstanding was the breakfast cooked by Mitchel. Mitchel greets you in the morning with the widest smile nothing is too much trouble everything is cooked to perfection Mitchel is an Asset to you company

stayed for 2 nights and all i can say is OUTSTANDING 10 out of 10 The room was great lovely bed very clean TV,WIFI based in a lovely quiet area the food was lovely and the staff was just Fantastic very friendly polite and extremley helpfull ill be going back for my birthday