Canterbury City Centre hotel

I stayed for at the premiere in Canterbury for 4 days across the week, the stay was below average at best. Arriving on the Sunday started with a very unwelcoming response, we did arrive slightly early (14:25) so we were aware that we might not be able to check in early, or at least have the usual option to pay the early check in fee, this time however we were simply met with a “check in’s at 15:00 so you can wait over there (in the bar area) if you want” I should mention that the person didn’t actually stop to talk to us just walked out of the office and past us and asked what we wanted. Breakfast each day was a a waiting game to have someone actually come to the hosting desk to seat us, once actually seated everything was fine but considering each time we went for breakfast it was quiet I’d have expected to be seated quicker, and not have staff members walk past without any acknowledgment. The biggest issue I had with my stay at this hotel was the persistence for the hotel staff to try enter my room on check out day. Despite having a do not disturb sign on the door and check out being at 12, there were three separate occasions between 9:50 and 11:30 where someone knocked on my door and opened it. What’s the point in having a sign on the door if it’s completely ignored. The rooms, were clean and tidy. It’s very clear that they have been refurbished very recently, the smell of paint from the corridors suggests the rooms I stayed in were done in the week before my arrival. Overall, a pretty disappointing stay. One that will not have me rush back to stay here again.

Paid for early check in but was told cleaners had only just turned up and we had to wait for our room. Why advertise a time/service if it is not deliverable? Cleanliness of room was rushed and not up to par - hoovering missed, mould on tiles and stain on pillow case. Foyer smelt of cigarettes due to doors open to the car park for the building work going on. Given we paid extra for a premier plus room - this was a very disappointing experience. Staff were visibly stressed due to the issues with early check in.

Stayed here for two nights with my partner and six month old child. Would have been 4*as the room was everything we needed . However the parking, which we had been informed was limited due to renovation, was non existent. Meaning we had to do multiple trips to get everything we needed for a 6 month old out of the car 300-400 metres away. This also cost us around £30 of unexpected parking charges. Room was pleasant and clean, just a shame we were misled with the parking situation else we’d have booked elsewhere.

We stayed here for 3 nights and it did not disappoint. We asked for a quiet room which was given and also we had one of the new refurbished rooms which was very comfortable, as was the bed. Breakfast was perfectly adequate and well presented.. The staff were very helpful, from Deepak and Prem at reception to Sharon, Emma and the lovely Rachael who looked after us so well. If we could throw a stone it would be at the fact that we were unable to open the window, consequently the room was somewhat uncomfortable as it was very hot at times. We have had windows that opened with a safety bar but, alas, not here. Would defininitely stay there again.

Nice hotel in a convenient location just outside the city center. The rooms were what you would expect from Premier Inn, comfortable and well equipped, although a little small. The breakfast was excellent. However, we only had contact with two members of staff, the receptionist on arrival and the receptionist to the breakfast room. Both were unfriendly and unhelpful.