Canterbury City Centre hotel

I use Premier Inn a lot and the room/facilities were good as per our expectations. The location was fine for us - about an 8-10 minute walk into the centre of Canterbury. What let it down for me (at this particular hotel) was that there was no key--card entry security on the lifts nor on the bedroom corridors.

We have had yet another wonderful stay at this hotel! On entering the room we found that it had been refurbished to a beautiful standard since our last visit. Really lovely decor, extra sockets which is always a big help, and as well as the rainfall shower head, there has been included a take-down shower head which is a really good additive. We are so pleased with that. Well done Premier Inn! As always, the cleanliness was spot on. Sharon, the head housekeeper, goes above and beyond to make you feel welcome, and she has a fantastic team. Thank you also to the helpful and friendly team downstairs too. They are always so lovely! We have stayed here many times and will continue to do so. See you next time! Sheila and Alannah

Takes a lot for me to go in on something like this….parking is buggered, they have no on site parking at present. All the nearest car parks were closed or didn’t work, took us 40 mins to get one and drag our cases a 15 minute walk. Internet does not work, Tv buggered and can’t get signal. In my 41 years of life, the worst I’ve stayed in.

I stayed for at the premiere in Canterbury for 4 days across the week, the stay was below average at best. Arriving on the Sunday started with a very unwelcoming response, we did arrive slightly early (14:25) so we were aware that we might not be able to check in early, or at least have the usual option to pay the early check in fee, this time however we were simply met with a “check in’s at 15:00 so you can wait over there (in the bar area) if you want” I should mention that the person didn’t actually stop to talk to us just walked out of the office and past us and asked what we wanted. Breakfast each day was a a waiting game to have someone actually come to the hosting desk to seat us, once actually seated everything was fine but considering each time we went for breakfast it was quiet I’d have expected to be seated quicker, and not have staff members walk past without any acknowledgment. The biggest issue I had with my stay at this hotel was the persistence for the hotel staff to try enter my room on check out day. Despite having a do not disturb sign on the door and check out being at 12, there were three separate occasions between 9:50 and 11:30 where someone knocked on my door and opened it. What’s the point in having a sign on the door if it’s completely ignored. The rooms, were clean and tidy. It’s very clear that they have been refurbished very recently, the smell of paint from the corridors suggests the rooms I stayed in were done in the week before my arrival. Overall, a pretty disappointing stay. One that will not have me rush back to stay here again.

Paid for early check in but was told cleaners had only just turned up and we had to wait for our room. Why advertise a time/service if it is not deliverable? Cleanliness of room was rushed and not up to par - hoovering missed, mould on tiles and stain on pillow case. Foyer smelt of cigarettes due to doors open to the car park for the building work going on. Given we paid extra for a premier plus room - this was a very disappointing experience. Staff were visibly stressed due to the issues with early check in.