Canterbury City Centre hotel

Nice location, and only a short walk to the town centre. Even though the establishment is on a busy road junction, you cannot hear the traffic noise. The room was clean, bathroom was also clean, and there was a lovely view of the cathedral from the window. The room was very hot at night, but we worked out how to use the air conditioning unit controls the following morning! The only thing I would complain about is that when you are laying in bed watching the TV, you have to look at an angle, rather than straight in front of you. The picture I have uploaded is from laying on the left hand side of the bed. Breakfast was nice, a large variety of different breakfast items to choose from, both hot and cold.

The Slovakian Manager Lucia and her team give guests staying in Canterbury tip top service. From check in where extra tea awaits, to trying to help with book in issues, or an extra duvet for the kids, to kind service at the bar, and super clean rooms, they work really hard. The hotels is 4 mins beyond the wall, but Waitrose is next door, and the road running past is blocked out because of double glazing. We enjoyed a huge bath, and a suite, and for £78 a walk from a medieval city it was comfy and there are so many room - 300, this place is unlikely to be full. Well done Canterbury Premier Inn. My little boy wanted Coco Pops and I could not face a £10.89 breakfast, but very kindly they gave him a bowl, they did not need to do that, or take luggage till later, but they kept on and on making us feel like we were with a relative. If you walk down the back of Waitrose rather than the front it is a much nicer older walk, down little streets called things like Love Lane, what is not to love.

Premier Inn is the perfect Hotel if you are looking for a no-frills, efficient and budget friendly option. Their facilities are simple, but exactly what we needed. They have 2 levels of wi-fi, if you need better wi-fi capabilities. They have a meal plan option if you need peace of mind. The staff is extremely friendly and helpful. They are also always located near tourist attractions and transportation to make the stay accessible for site seeing.

Stayed at Premier inn Canterbury City for 4 nights with my elderly mum & toddler. For the duration of the stay, the staff team were exceptional. Prem who was at the front desk who checked us in on arrival was courteous and went out of his way to assist us with any issues we had, nothing was too much trouble. The breakfast team were great as well. Thank you Prem, Rachel, Emma H and John for a lovely stat . John you are so efficient!

When we arrived after 16.00 hrs we checked in using the self check in or at least tried too it stated that our room was not ready. We had booked a premier plus room. Spoke to the lady on reception and she started contacting another staff member explaining the situation. Whilst this was going on there was no explanation as to what was happening. Once allocated our room it was very clear we had been given the room not ready. Very poor performance.