Canterbury City Centre hotel

Premier Inn should email your guests before their arrival that the closest car park was closed for weeks. When we arrived at hotel we asked Deepak on the reception why we was not advised of this and he had no answer to our question. We had to park 15 minutes walk away my wife has walking difficulties at a cost of £30.00!!!!. We had paid for the meal deal and arrived at the hotel 5.20pm to find out the restaurant was not open until 6.00pm then Deepak advised it would be a Limited menu we asked to see the menu and he said that had not decided what they would be cooking very unprofessional indeed. We cancelled our meal deal as we had a theatre booking in the evening very disappointing for us both as we have stayed previously at this hotel before. Arrived in our premier plus room to find no water in the fridge which in your definition of a Premier Plus room. We left the hotel for our evening and saw Deepak and requested that we had some water for our room when we arrived back later, Deepak apologised for this and said he would ensure that our request would be carried out. We we arrived back at 11pm into our room there was no water still in the room, totally ridiculous how a member of your staff let us down. Due to not having the opportunity to book dinner elsewhere before the theatre we had to do with KFC. Breakfast in the morning was a bad experience the buffet had been sitting there for hours, eggs were rubbery, bacon was tough to eat, no mushrooms available, the only thing good was the Tea & Toast. My advice book elsewhere that values your business.

Excellent location, very friendly and courteous helpful staff, rooms are very comfortable. Despite on the main road no noise at all, just 3 to 4 mins to city cebtee

Great location for visiting Canterbury. The room was very clean as was the dinning area. The initial parking instructions were poor, you can park round the rear for 30 minutes but wasnt told this prior arrival. The Air-con spoilt a protentional a good sleep. As the windows do not open you need to keep them on all night but ours didn't go below 19 degrees.

Terrible parking experience. Bed comfy, hot shower, great location. Clinical hotel. Public areas require an overhaul.

Lovely room. Parking advised through booking confirmation not open so spent quite a bit of time finding alternative. Car park found only allowed up to 14 hours parking till 9pm but then you have to re-register to pay overnight at a reduced fee. Problem if you want a lay in as you have to be up for 7 to renew in the morning before the time runs out. Breakfast great. staff very friendly and hard working. We found the bed to be very soft but this is dependant on what you like but we have never had this prior. 5 minute walk away from city centre, Cathedral, museums and restaurants.