Ashford North hotel

Well we got there no one at the front of desk press the bell no one came, a few other people joined the waiting to checking in and pressing the bell which obviously didn’t work. Lady came out probably just finished her lunch breaks and was like did you press the bell, obviously broken. Wouldn’t go over to the beefeaters in the evening it’s just shocking. Bed is comfortable, rooms are a good size nothing is bad about this premier in just the fact we wait to be checked in and the beefeaters is rubbish in the evening

Lady on reception was nice and pleasant. Unfortunately Air conditioning not working, fan was in the room but worked intermittently. The TV turned on when it wanted to. Room wasn't very clean along with the bed linen.

We stayed here for 1 night before getting on the shuttle. The hotel is in desperate need of refurbishing, the room was tired, carpet was terrible, the room had a fusty smell to it. The bathroom was musty and the floor was terrible. There were 3 of us in a family room but we only had 2 cups to have a drink. Thankfully the beds were clean and comfortable, this was the only positive to this stay. This room wasn’t cheep and we always choose primer inn over travel lodge due to it normally being better but I Wouldn’t stay here again.

Ashford North is a lovely hotel in a countryside setting. The staff are friendly and attentive. The hotel is getting a little tired and in need of a refurbishment but please don't let this put you off. Although there are fans in the rooms Air con is desperately required and also they need to add some form of lift. I have used the hotel before and will definitely be using it again.

My wife and I planned to stay here as an overnight stop prior to crossing to France Le Shuttle. We are frequent users of Premier Inns and never previously had any issues. On arrival we found the whole Hotel disappointing and very dated. You immediately find there is no lift in the Hotel (we were in room 42 on the 1st floor) and you have to struggle with your luggage up the stairs to your room, where you find there is no A/C only a manual floor mounted electric fan, the noise of which will impact your sleep through out the night. The water pressure in the shower is pitiful but worst of all, we were awoken about 3pm in the morning after being bitten and finding the bed and bathroom were infested with BED BUGS !!, we also found remains of food crumbs in the bottom of the bed after pulling the sheets back, we immediately had to vacate the room and Hotel, stopping off at reception to report the matter and show photo's and video's to the night porter on checking out. Needless to say were were extremely disappointed with our stay and will be contacting Premier Inn customer service on return from out Holiday.