Ashford (Eureka Leisure Park) hotel

Great value and very comfortable hotel on the outskirts of Ashford. Clean comfortable rooms with tea / coffee available in the room. Friendly professional staff who made me feel a welcome guest. Would definitely recommend.

We booked a room at Ashford which was great, but after going for breakfast at the beefeater restaurant next door we really didn't enjoy any part of breakfast. I attended with our two grandsons, one of which suffers with learning difficulties. It was Very unsettling to have to order the fried breakfast, and wait so long for it to arrive. We waited 30 mins after cereal before the breakfast was served. This was not a one off, another parent was complaining that it had been more than 35mins and still waiting. No where did it explain that there would be an ordering system and a long wait for the food to arrive. Premier Inn state "Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns - plus a tasty selection of veggie and vegan options - and continental delights like fruit, cereal and freshly baked pastries." I asked the waitress if this was normal to be served like this, and such a waiting time, she stated "yes " it depends on what Inn you stay at?

A nice location at Eureka Park, in Ashford We stayed for 1 night. A shout out to Tim at reception. We had a nice chat together, and Tim was great. Very professional, and a nice demeanour. The lady next to him at the desk was lovely too. A nice room, and we thoroughly enjoyed our stay. Excellent breakfast. Thank you David & Angela

We have stayed at this Premier Inn on numerous occasions and in each case, it has delivered first rate service. On this occasion, we actually had just stayed 6 nights in three different Premier Inns within 12 days and this one surpassed all of them. Location wise it is perfect, so easy to reach with plenty of free parking. However what shines for me, apart from the cleanliness, lack of noise and quality of beds and bedrooms, are the staff, in particular the reception staff. Instead of hiding in the back office or having to use a machine to log in and retrieve our room key, we were greeted by two smiling welcoming receptionists - Cju and Tracey. After driving for nearly 200 miles, they were just the perfect welcome that anyone would want. The icing on the cake was to have a conversation with their manager, Tim, whom, I suspect, is behind the happy team working there. It is my privilege to give a mention to everyone working at reception. Thank you for being there... late at night and first thing in the morning.. Thank you for your smiles, kindness and efficiency - and thank you for looking after Teddy!

Premier Inn standards continue to drop. I’ve stayed at lots of Premier Inn’s but it’s such a shame how poorly they are currently being run. We had a fire alarm in the middle of the night and there wasn’t any leadership from the hotel or any visible presence. All guests were left to their own devices and still no communication when guests started going back into the hotel!! I mentioned this at reception in the morning and was told I wasn’t the only person giving that feedback and to ring guest relations for a refund. That wasn’t my intention but the hotel needs to manage fire alarms better. My daughter couldn’t get back to sleep as she was too scared!! Long story short I did ring guests relations - no refund!!