Isle of Wight Sandown (Merrie Gardens) hotel

Excellent service by the friendly and professional staff. The rooms are always immaculate and the beds are so comfortable. The food is also excellent. I highly recommend them.

Great location. Clean and modern. Lovely, helpful staff willing to go the extra mile. Thank you everyone especially Waqar.

Wife and I enjoyed a fantastic stay over three nights in a family room with two adult size teenage children at premier inn Isle of white, Sandown, Merrie Gardens over Easter. Great location for local supermarket supplies and access to Franklin esplanade just several minute drive away, couple of restaurants in the high Street (although in my opinion,the only one worth mentioning is Khao Yai Thai restaurant which was very good value and tasty well prepared food). Hotel staff were amazingly receptive and helpful, didn't see a single rolled eye or pursed lip from any of them through several very busy breakfast services. They took care of all of my personal requests promptly and with friendly conversation and there was a great laid-back atmosphere. Special mention for the kitchen staff as the breakfast was cooked to the same high standard every morning. The mushrooms and black pudding were something else, I've stayed at a few different premier inns over the last several years here the breakfast is really stand out, everything clearly cooked and prepared by people who love to eat food. Only one thing I would improve on and it's totally out of control of the staff, its the window in the room doesn't open and after three days sleeping and showering with two extra large teenagers in tow room smelled a bit funky. Of five premiere inns I have stayed in over the last few years this is the best one so far, with the sam two teenagers in tow, even though the room wasn't as large as others we have enjoyed and even with the room window not opening, this is the best one and that's mainly thanks to the staff.

The reception staff were incredibly helpful and welcoming, with nothing too much trouble for them. They even suggested places that we might like to visit, when we explained that we were on the IoW for just a few days. When we booked the hotel, the website was ambiguous about the availability of evening meals and seemed to imply that only breakfast was available. This wasn't the case. Reception quickly clarified this and helpfully amended out breakfast-only meal deal. We thoroughly enjoyed our evening meal and found that restaurant staff were as equally friendly and helpful as reception

We were booked for 3 nights, ended up there for 4 due to fog playing havoc with the ferries. 3 nights were in a premier plus room, the last night we had to switch to an accessible room as it was the only one left. Not as nice and smelt a bit damp but very grateful to have got a room. Big thanks to the lovely chap on reception at breakfast on the Monday who sorted it for us. He was really kind and helpful and a credit to Premier Inns We stay in loads of premier inns and this was just as good. Lovely breakfast, and very conveniently located. Great car park!