
10 Sep 2026
"Impossible to contact…"
Left behind an item, tried calling reception 20 times throughout a 2 day period, no answer…even their own X support team can’t get hold of the hotel. A week later on…no one can give me an answer. What a great example of customer service!

02 Sep 2026
"breakfast"
staff are great and very friendly.. will come again

02 Sep 2026
"Breakfast"
Excellent breakfast definitely be bck

01 Sep 2026
"Stay OK at a Premium Rate!"
Location is good although there is no parking at the hotel - and public parking in Douglas is difficult - especially for cars! During race weeks. motorbikes can be left parked safely on the promenade as long as you do not block crossings and pavements.
The hotel and our room and bathroom were clean and tidy and well maintained.
We were booked in for a week.
There were some issues for some people at check in with rooms not ready but we were allocated a room OK.
Breakfast on the first day was Ok but there was no bread for toast the whole time we were eating. It came just as we were leaving.
We noted that during our week at the hotel the bar and restaurant were closed on various occasions - but luckily there are other eating and drinking options available locally!
Housekeeping was hit and miss with staff shortages. I felt pushy asking more than once for fresh towels but if you are staying for a week, towel changes and a bed linen change shouldn't be too much to ask - especially with event pricing rates!
The staff who were there during our stay were cheerful, friendly and tried to help but are let down by staff shortages it would seem. No complaints about them at all.
With a new Travelodge due to open in 2027 Premier Inn need to address the staffing challenges the have or they will lose business.
Overall our stay was just OK. It served a purpose

26 Aug 2026
"Fantastic Stays at Douglas Premier Inn"
Fantastic stay. Its not the first time we have stayed. Location is right in the middle of douglas with easy access to everything you want. The rooms are to a high standard of cleanliness and they are comfortable. The staff are brilliant, really friendly and can't do enough for you. We dine in the restaurant for breakfast and evening meals and the quality and service is excellent. The breakfast is faultless. Cannot find anything negative to say about our stays here. We highly reccomend.
See Reviews
on tripadvisor.com